JR-199953 SAP Consultant Middle

Customertimes; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Customertimes is seeking an experienced SAP Support Consultant to join our global team in the Toronto area. You will focus on SAP Sales (SD/MM) support within an SAP ECC environment and collaborate with Salesforce CRM and other SAP ERP domains.

Based in a hybrid role (3 days in office), you will ensure stable operations, drive continuous improvement, and provide English-language user support to business stakeholders across the enterprise.

Qualifications

• Experience in SAP ECC with SD focus and MM knowledge.
• Strong understanding of O2C processes and SAP integrations.
• Exposure to Salesforce integration or CRM systems.

Responsibilities

• Provide L2/L3 SAP ECC support for SD and MM.
• Analyze incidents and root causes across O2C processes.
• Collaborate with teams supporting Salesforce CRM, SAP FI/CO, and SAP BW.
• Ensure SAP ECC and Salesforce CRM integration runs smoothly.
• Support Order-to-Cash processes and coordinate with finance.
• Perform minor enhancements, configuration changes, and testing.
• Contribute to continuous improvement and system optimization.
• Communicate with business users in English and provide user support.

Skills

SAP ECC SD

O2C processes

Salesforce integration

SAP FI/CO integration

SAP BW reporting

L2/L3 application support

English communication

Tools

SAP PI/PO

MuleSoft

SAP BTP Integration Suite

IDocs

APIs

Job description

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

We are looking for an experienced SAP Support Consultant to join a global team supporting a complex enterprise landscape for a leading manufacturer of office equipment and digital solutions.

In this role, you will focus primarily on SAP Sales (SD/MM) support within an SAP ECC environment, working as part of a broader team covering Salesforce CRM and other SAP ERP domains.

You will play a key role in ensuring stable operations, continuous improvements, and effective collaboration with business stakeholders.

Location: Toronto area, Canada (hybrid – ideally 3 days/week in office, but discussable)

Employment Type: Full-time, long-term.

How you'll make an impact:

• Provide L2/L3 support for SAP ECC, primarily in Sales (SD) and Logistics (MM) areas;
• Analyze and resolve incidents, service requests, and root causes across O2C processes;
• Collaborate with cross-functional teams supporting Salesforce CRM, SAP FI/CO, and SAP BW;
• Ensure smooth integration between SAP ECC and Salesforce CRM;
• Support Order-to-Cash (O2C) processes, including coordination with finance teams;
• Perform minor enhancements, configuration changes, and testing activities;
• Participate in continuous improvement initiatives and system optimization;
• Communicate effectively with business users in English and provide user support.

What makes you a great fit:

• Strong hands-on experience in SAP ECC, with focus on SD and basic knowledge of MM;
• Good understanding of Order-to-Cash (O2C) processes;
• Working knowledge of FI/CO integration points (billing, revenue recognition, AR);
• Exposure to Salesforce or other CRM system (integration or business process level);
• Basic understanding of SAP BW / reporting concepts;
• Experience in application support (L2/L3) in enterprise environments;
• Strong analytical and troubleshooting skills;
• Good communication skills in English.

You are a star if you have:

• Experience with SAP-Salesforce integration scenarios;
• Knowledge of IDocs, APIs, or middleware (e.g., SAP PI/PO, SAP BTP Integration Suite, or MuleSoft);
• Experience in manufacturing or distribution industries.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?