JP1576 - IT Program Manager - Junior

Apex Systems; Toronto; Hybrid; CAD 120,000 - 150,000; Full time

Job summary

Apex Systems is seeking a Specialist II-IC Business Analysis - Program Manager in Toronto, Ontario. The role oversees BMO-Broadridge initiatives, driving governance, delivery oversight, and stakeholder alignment across complex programs.

The incumbent will manage vendor performance, status reporting, and risk mitigation to ensure timely outcomes. Responsibilities include liaison between internal teams and Broadridge SMEs, escalation management, and maintaining centralized tracking of initiatives.

Qualifications

• 5+ years of relevant experience or equivalent combination of education and experience.
• Strong program management, vendor governance, and delivery oversight experience.
• Excellent stakeholder management, communication, and escalation management skills.
• Proven ability to operate independently in complex, fast-paced environments.
• Strong organizational skills.
• Ability to work in a fast-paced environment and learn new skills/pivot when necessary.
• Flexibility with regards to taking on ad hoc tasks.

Responsibilities

• Act as the primary owner ensuring BMO priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.
• Proactively manage and elevate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
• Hold the vendor accountable to committed deliverables, milestones, and SLAs.
• Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.
• Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.
• Monitor execution health and intervene early to address slippage or misalignment.
• Maintain a consolidated view of BMO-related Broadridge initiatives, including projects, changes, and production issues.
• Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.
• Identify, manage, and elevate issues effectively across both BMO and Broadridge leadership.
• Drive resolution of critical blockers impacting delivery timelines or business outcomes.
• Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
• Fulfils KMPG audit requests for incident management.
• Serve as the key liaison between internal stakeholders and Broadridge SMEs.
• Ensure clear, consistent communication and alignment across all parties.
• Works independently on a range of complex tasks, which may include unique situations.

Skills

Program management

Vendor governance

Stakeholder management

Escalation management

Independent worker

Organizational skills

Adaptability

Tools

Jira

AI/Copilot

Reporting platforms

Job description

Specialist II-IC Business Analysis - Program Manager

Job#: 3044111

Line of Business: Broadridge Delivery & Governance

Est. Start Date: 6/29/2026

Duration: 12 months

Working hours: Mon – Fri from 8:30am to 5:00PM (7.5 hrs + 1 hr lunch break)

Working Location: 250 YNG (twice a week)

Role Responsibilities Include (but are not limited to):

Champion BMO’s Priorities

• Act as the primary owner ensuring BMO priorities, requirements, and timelines are clearly represented, understood, and delivered by Broadridge.

Strengthen Vendor Governance & Accountability

• Proactively manage and elevate Broadridge service delivery issues, ensuring timely resolution and preventing recurrence.
• Hold the vendor accountable to committed deliverables, milestones, and SLAs.

Drive Program Oversight & Execution

• Oversee delivery of Broadridge-related projects, enhancements, and defect fixes.
• Ensure committed dates are met and risks/issues are actively managed with clear mitigation plans.
• Monitor execution health and intervene early to address slippage or misalignment.

Centralized Tracking & Reporting

• Maintain a consolidated view of BMO-related Broadridge initiatives, including projects, changes, and production issues.
• Provide clear, concise, and regular status reporting to leadership, highlighting risks, delays, and required decisions.

Escalation & Incident Management

• Identify, manage, and elevate issues effectively across both BMO and Broadridge leadership.
• Drive resolution of critical blockers impacting delivery timelines or business outcomes.
• Work with Broadridge to identify and analyze malfunctions, system workflow, and troubleshoots issues raised by business.
• Fulfils KMPG audit requests for incident management.

Act as BMO–Broadridge Bridge

• Serve as the key liaison between internal stakeholders and Broadridge SMEs.
• Ensure clear, consistent communication and alignment across all parties.
• Works independently on a range of complex tasks, which may include unique situations.

Stakeholder Relationship Management

• Build and maintain strong relationships across the liaison, business and vendor teams.
• Take ownership of stakeholder concerns, ensuring timely resolution and clear communication.
• Foster trust through transparency, responsiveness, and delivery consistency.

Innovation & Tooling Enablement

• Leverage tools (e.g., AI/Copilot, Jira, reporting platforms) to improve tracking, automation, and reporting efficiency.
• Introduce scalable practices that enhance visibility and execution discipline.

Problem Solving & Analytical Leadership

• Diagnose and resolve complex, ambiguous issues using problem-solving approaches.
• Analyze data and trends to inform decision-making and continuous improvement initiatives.
• Advise and provide input to leadership on Broadridge related questions.

Alignment to BMO Values

• Model BMO values and behaviors.
• Promote a culture of accountability, collaboration, and continuous improvement.

Must-Have Skills

• 5+ years of relevant experience or equivalent combination of education and experience
• Strong program management, vendor governance, and delivery oversight experience
• Excellent stakeholder management, communication, and escalation management skills
• Proven ability to operate independently in complex, fast-paced environments
• Strong organizational skills
• Ability to work in a fast-paced environment and learn new skills/pivot when necessary
• Flexibility with regards to taking on ad hoc tasks

EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.