Journey Person Parts Technician

Finning; Elkford; On-site; CAD 45,000 - 60,000; Full time

Job summary

Finning in Elkford, BC is seeking a customer-focused parts sales professional to handle inbound calls and walk-in orders, while promoting safe work practices. The role requires a journeyperson parts certification and relevant warehouse/front counter sales experience, with strong organizational and communication skills.

You will source Cat and non-Cat parts, manage backorders, and provide outstanding service in a dynamic team. Union membership applies; shift is 7x7 onsite in Elkford, BC.

Qualifications

• Journeyperson parts certification and prior parts/warehouse/front counter sales experience.
• High performance, positive attitude and ability to build respectful relationships.
• Enthusiasm for work and ability to operate in a dynamic environment.
• Self-motivated team player with strong organizational and communication skills.
• Ability to handle difficult situations and deliver exceptional customer service.

Responsibilities

• Handling incoming telephone calls.
• Internal field service and walk-in customer parts sales orders.
• Promote and demonstrate safe work practices.
• Complete tasks assigned by supervisor/management.
• Sourcing Cat and Non Cat parts and managing backorders.

Skills

Strong communication skills

Team player

Customer service oriented

Organizational skills

Education

Journeyperson parts certification

Tools

SIS

AIMS

Antares

SIMSi

InfoCast

Lawson M3

Landmark Smart Office

M3 Sales Automation

MS Office

Job description

Handling incoming telephone calls.Internal field service and walk in customer parts sales orders.Promote and demonstrate safe work practices.Completing tasks that are assigned by supervisor/managem... Show more

Description

Major Job Functions:

• Handling incoming telephone calls
• Internal field service and walk in customer parts sales orders
• Promote and demonstrate safe work practices
• Completing tasks that are assigned by supervisor/management
• Sourcing Cat and Non Cat parts and managing backorders

Qualifications:

• Journeyperson parts certification coupled with previous parts, warehouse, and front counter sales experience
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
• This self-motivated individual will be a team player with highly developed organizational, interpersonal, verbal and written communication skills
• Ability to deal with difficult situations and driven to provide unparalleled customer service
• Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets
• Caterpillar parts product knowledge is an asset
• This position is based in Elkford, BC on a continuous shift (7x7).
• Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement
• Candidate selection will be in compliance with the terms of the current Collective Agreement

Union Membership: You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.