J/Partsperson

Finning International; Cranbrook; On-site; CAD 65,000 - 72,000; Full time

Benefits offered by this job

Employer paid benefits

Employee Share Purchase Plan

RRSP and Retirement Plan options

Boot Allowance

Discounts and perks

CAT Certified Training

Job summary

Finning Canada in Cranbrook, BC is seeking a Parts Journeyperson to develop and maintain customer relationships, support telephone, walk-in and shop parts needs, and manage the parts ordering process.

This permanent role offers competitive pay of $46.95–$52.17 per hour, industry-leading benefits, an employee share plan, RRSP options and CAT training, with a 5x2 Monday–Friday shift in Cranbrook.

Qualifications

• Journeyperson parts certification with prior parts, warehouse, and front counter sales experience.
• Strong customer service mindset and relationship-building skills.
• Ability to work in a dynamic environment and maintain professionalism.
• Excellent organizational, interpersonal, verbal and written communication skills.
• Experience with the listed software is an asset.

Responsibilities

• Handle incoming telephone calls.
• Process internal field service and walk-in customer parts sales orders.
• Promote and demonstrate safe work practices.
• Complete tasks assigned by supervisor/management.
• Source Cat and non-Cat parts and manage backorders.

Skills

Customer service

Communication

Team player

Problem solving

Education

Journeyperson Parts Certification

Tools

SIS

AIMS

Antares

SIMSi

InfoCast

Lawson M3

Landmark Smart Office

M3 Sales Automation

MS Office

Job description

Company: Finning Canada Number of Openings: 1 Worker Type: Permanent

Position Overview: Come join Finning Canada! Finning Canada is seeking a Parts Journeyperson in Cranbrook, BC. As the Parts Journeyperson, your primary responsibility includes developing and maintaining customer relationships, providing sales support for telephone, walk in and shop parts needs, as well as effectively managing all facets of the parts ordering process and system.

What's in it for you?

• $46.95 - $52.17
• Industry leading Employer paid benefits
• Employee Share Purchase Plan options
• RRSP and Retirement Plan options
• Boot Allowance
• Employee Rewards - exclusive access to discounts and perks
• CAT Certified Training

If you embrace challenges, are customer focused and thrive in an environment that values hard work and integrity, with ample opportunities for growth and development, Finning Canada may be the next opportunity for you. We look forward to you joining our team!

Major Job Functions:

• Handling incoming telephone calls
• Internal field service and walk in customer parts sales orders
• Promote and demonstrate safe work practices
• Completing tasks that are assigned by supervisor/management
• Sourcing Cat and Non Cat parts and managing backorders

Qualifications:

• Journeyperson parts certification coupled with previous parts, warehouse, and front counter sales experience
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
• This self-motivated individual will be a team player with highly developed organizational, interpersonal, verbal and written communication skills
• Ability to deal with difficult situations and driven to provide unparalleled customer service
• Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets
• Caterpillar parts product knowledge is an asset

Important Details:

This position is based in Cranbrook, BC on a 5x2 shift. (Monday-Friday) Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement Candidate selection will be in compliance with the terms of the current Collective Agreement

Union Membership:

You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities.

We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

Our Divisions

Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.