Job Title Program Resource Worker

Lookout Housing + Health Society; North Vancouver; On-site; CAD 41,000 - 43,000; Full time

Job summary

Lookout Housing and Health Society in North Vancouver, BC, is hiring a Program Resource Worker (PRW) to support guests with housing resources, health services, and daily living needs. You will help orient new guests, coordinate with community resources, and assist with activities of daily living.

The role requires respirator fit testing, COR certification, and adherence to WorkSafeBC safety requirements. A compassionate, team-oriented approach is essential for success in this setting.

Qualifications

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Informed Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.
• Criminal Record Clearance – Vulnerable Sector required

Responsibilities

• Provides assistance to guests through Lookout resources including housing, health, meals, and financial needs.
• Participates in and oversees client-centric social and recreational activities.
• Administers medication to clients and provides reminders per policy.
• Assists with activities of daily living and mobility.
• Accompanies guests to appointments and outings.
• Maintains records and documentation for guest interactions and services.
• Performs cleaning duties and general area upkeep as needed.
• Supports guests with self-care, meal planning and personal finances.
• Collaborates with staff to ensure a safe, caring environment.
• Responds to emergencies and reports unsafe conditions or incidents.

Skills

Communication

Crisis intervention

Teamwork

Stress management

Documentation

Boundary setting

Education

Grade 12 + 2 years related experience

Job description

Program Resource Worker

Date

Oct 28, 2026

Location

North Vancouver, BC, CA

Company

Lookout Housing and Health Society

Employment Status

Full Time - Permanent

We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.ca

Location

Dovercourt

Days and Hours of work

Tuesday through Saturday

Shift times will be 1530 - 2330 Hours

Shifts are 7.5 hours in length

Days of rest shall be consecutive. Schedule may change with two weeks’ notice

Probationary/qualifying period will be 488 hours with mid and end point reviews

Salary

$29.62 - 31.40 depending upon applicants' length of seniority (as per the Collective Agreement)

Job Summary

The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics.

TheProgram ResourceWorker carries out a variety of duties related to theoperation of the facilityincluding accepting referrals based on predetermined criteria, intakeand orienting guests, providing support that meets themental, developmental and physical disabilities of the guests. This positiondeals with the public, other service agencies and professionals involved in the support of theguests.

This position requires successful completion of respirator fit testing, as Lookout is COR (Certificate of Recognition) certified and must comply with WorkSafeBC health and safety requirements. To ensure a proper respirator seal during fit testing and use, employees are required to be clean-shaven where the respirator seals against the face.

Job Duties

• Provides assistance to guests through methods such as identifying and sharing information on a variety of Lookout or external community/government resources including services providing: housing, meals, health, treatment, legal and financial needs. Documents guests’ activities and resources used based on guest disclosure and worker provided information.
• Participates in and oversees various client-focused social and recreational activities.
• Administer medication to clients and provides medication reminders, in accordance with established policy.
• Assists clients with activities of daily living such as feeding, lifts and transfers, grooming, and toileting.
• Accompanies guests on outings such as appointments, shopping, and leisure activities. This may include accompanying guests to other sites for services.
• Completes and maintains related manual and computerized records and documentation by performing duties such as documenting interactions with guests, maintaining statistical data, completing individual files, medication charts and accounting forms.
• Performs a variety of cleaning duties such as toilet cleaning, bed-making as needed, general clean-up of assigned area and running errands such as laundry.
• Assists guests with self‑care skills through methods such as providing support and encouragement to guests to maintain personal hygiene, housekeeping, meal planning and preparation, financial obligations and appointments.
• Participates as a team member with other staff to ensure a safe and caring environment by performing duties such as responding to emergencies and supporting others through methods such as sharing knowledge and information.
• Observes guests and their environments to ensure the safety of guests and the premises by performing duties such as reporting unsafe conditions, incidents and/or behaviours, interacting with guests including observing client behaviour, investigating disturbances, dealing with client emergencies in accordance with guidelines and reporting incidents to appropriate staff or authorities. Defuses volatile situations through methods such as non-violent crisis intervention techniques. Records observations for communication to other staff.
• Assists in providing orientation to new employees or students by performing duties such as familiarizing individuals with the policies and procedures or equipment of the facility and/or work area and demonstrating work procedures. Gives tours of services offered by Lookout.
• Provides direction to guest(s), volunteer(s) and/or community placements assigned to work area by performing duties such as demonstrating tasks, monitoring work, supporting guest(s), volunteer(s) and/or community placements in completing functions and maintaining their work and attendance schedules.
• Employees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permitted.
• Responsible for complying with and contributing to all aspects of health and safety program.
• Performs other related duties as assigned.

Qualifications & Competence

• Related Certificate; or minimum Grade 12 education, plus two (2) years of recent related experience; or equivalent combination of education, training, and experience
• Familiarity with community resources; such as addiction, mental health, income assistance and harm reduction
• Must have current Occupational First Aid Level 1 Certificate
• Crisis Intervention Skills (CPI), Naloxone and Trauma Inform Practice training is an asset
• Ability to work independently or in a team setting
• Strong ability to manage stress and organize workload
• Excellent communication, writing, documentation, and organizational skills
• Understands and maintains clientele/worker boundaries
• Ability to work with disadvantaged and challenging adults in a diverse environment
• Strong physical and mental ability to perform work tasks and operate job related equipment
• A minimum of two (2) years of sobriety if you have had concerns related to alcohol and/or drug use
• This role requires the ability to maintain a clean-shaven area where a respirator seal contacts the face and to successfully complete annual fit testing for a half-mask respirator, in alignment with WorkSafeBC and organizational safety requirements.
• Criminal Record Clearance – Vulnerable Sector required

Closing Date

Applications will be accepted until October 6, 2026 at 5:00 pm