Job Opportunities : Director, Claims Transformation & Continuous Improvement (9239)

Wawanesa Insurance; Toronto; Hybrid; CAD 140,000 - 180,000; Full time

Job summary

Wawanesa Insurance is seeking a Director of Claims Transformation and Continuous Improvement, responsible for driving operational excellence and quality assurance in the Claims function. This pivotal role requires collaboration across teams to implement innovative strategies that enhance member experiences and optimize claims outcomes.

Benefits

Annual bonus plan

Leave of absence top-up programs

Generous vacation time

Premium free benefits

Pension plan

Qualifications

• Minimum 10 years in Property & Casualty insurance, 3+ years in senior leadership.
• Proven experience in continuous improvement and transformation initiatives.
• Bilingual in French and English is an asset.

Responsibilities

• Champion design of national transformation initiatives for claims handling and operational efficiency.
• Lead Claims Quality Assurance function, establishing standards for excellence.
• Analyze performance trends to identify improvement opportunities.

Skills

Communication

Stakeholder Management

Problem Solving

Education

Postsecondary education in Business, Insurance or related field

CIP or industry designation preferred

Tools

Microsoft Office Suite

Data Analytics Tools

Job description

Working Business Language : English. This role is considered a headoffice role and will be required to communicate with internal and external stakeholders across Canada where the primary business language for this role is English. As such the successful candidate must be fully proficient in English.

Salary : At Wawanesa salary is only one component of a holistic comprehensive and competitive offering that we provide to our employees. In addition to salary fulltime and parttime permanent employees are eligible for an annual bonus plan leave of absence topup programs and provided with generous vacation time personal days premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors including but not limited to : your work location local labour market conditions external market salary data internal pay equity and the knowledge skills experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range : $140000 $180000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us

At Wawanesa were proud to offer a hybrid work environment that offers flexibility to our employees in balancing inoffice (2 days per week OR 15 hours per week in a Wawanesa office) and remote may work from any of the following locations : Winnipeg MB; Wawanesa MB;Vancouver BC; Calgary AB; Edmonton AB; Lethbridge AB; Toronto ON; Kitchener ON; Thunder Bay ON; Ottawa ON; Montreal QC; Moncton NB; Dartmouth; NS

The Wawanesa Mutual Insurance Company (Wawanesa Mutual) founded in 1896 is one of Canadas largest mutual insurers with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual with its National Headquarters in Winnipeg is the parent company of Wawanesa Life which provides life insurance products and services throughout Canada and Western Financial Group which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada and we are home to more than 3600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities donating more than $3.5 million annually to charitable organizations including over $2 million annually in support of people on the front lines of climate change. To learn more visit .

We are currently looking for dedicated driven and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Director Claims Transformation and Continuous Improvement is accountable for driving operational excellence quality assurance and sustainable transformation across Wawanesas Claims function. This leadership role ensures the Claims organization delivers exceptional member experiences business results and efficient service through continuous improvement initiatives learning and development strategies and strong quality assurance practices.

Reporting to the Vice President Claims Optimization the Director collaborates across Claims Operations Claims Solutions Member Experience IS Learning & Development and enabling teams to ensure our practices are innovative measurable and aligned with Wawanesas purpose and values.

This position will lead the Claims Quality Assurance team implement initiatives influence training and capabilitybuilding and embed financial accountability across all transformation efforts.

Job Responsibilities

• Champion the design and execution of national transformation initiatives focused on improving claims handling quality operational efficiency financial performance and the member experience.
• Align transformation priorities with enterprise strategic pillars and Claims goals through collaboration with Claims Solutions & Expertise Shared Services Claims Operations Member Experience IS and Learning & Development.
• Lead the identification development and implementation of claims effectiveness strategies leveraging data and insights to evaluate and optimize claims outcomes.
• Own the continuous improvement of processes procedures and workflows across all business lines using a structured change management approach.
• Evaluate prioritize and manage a portfolio of claims initiatives with a disciplined governance model and clear success metrics.
• Lead the national Claims Quality Assurance function establishing quality standards and performance expectations to drive consistency and excellence.
• Analyze performance trends and leakage data (e.g. IO% metrics) to identify improvement opportunities and track financial impact.
• Hold business partners and Claims teams accountable for delivering measurable improvements and reduced leakage aligned to financial goals.
• Partner with Learning & Development to ensure frontline staff and leaders receive effective onboarding upskilling and coaching tied to quality assurance and transformation outcomes within the framework of Wawanesa University.

Qualifications

• Minimum 10 years of experience in Property & Casualty insurance with at least 3 years in a senior leadership role. Litigation and claims handling experience considered an asset.
• Proven experience leading continuous improvement QA programs or transformation initiatives.
• Strong financial acumen with a demonstrated ability to drive operational cost efficiencies and business outcomes.
• Exceptional communication facilitation and stakeholder management skills.
• Advanced problemsolving and decisionmaking capabilities in complex fastpaced environments.
• Change management expertise with a track record of leading successful organizational change.
• Experience in training coaching or learning program development is an asset.
• Postsecondary education in Business Insurance or related field; CIP or industry designation preferred.
• Proficiency in Microsoft Office Suite and experience with data analytics tools.
• Bilingualism in French and English is considered an asset.

LIJB3

Wawanesa is proud to be one of Manitobas Top Employers a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity Inclusion& Belonging

At Wawanesa we are committed to Diversity Equity Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people this is supported by having a representative workforce.

We welcome applications from all qualified candidates including racialized persons women Indigenous Peoples persons with disabilities members of the 2SLGBTQIA community genderdiverse and neurodiverse individuals and anyone who can contribute to the further diversification of thought and ideas.

We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process please reach out in confidence to .

All Wawanesa job applicants are subject to Wawanesas .

Required Experience :

Director

Key Skills

Campaigns,Data Entry,Christmas Temporary,Advocacy,Control Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 140000 - 180000

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