JOB ID #31180: Supervisor, Operations & Enforcement

City Of Hamilton; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

The City of Hamilton seeks a Supervisor for Operations & Enforcement to lead teams ensuring compliance with municipal by-laws. This role involves supervising staff, developing enforcement strategies, and fostering community relations. Candidates should possess a relevant diploma and experience in by-law enforcement.

Qualifications

• Demonstrated experience in municipal by-law enforcement.
• Excellent verbal and written communication skills.
• Ability to enforce compliance with by-laws.

Responsibilities

• Supervise and direct staff ensuring compliance with by-laws.
• Develop and organize effective enforcement services.
• Prepare reports on inspection findings and enforcement activities.

Skills

Leadership

Communication

Negotiation

Problem Resolution

Customer Service

Education

Community College diploma in a relevant field

Tools

Microsoft Suite (PowerPoint, Excel, Word)

Gtechna software

Job description

JOB ID #31180: Supervisor, Operations & Enforcement

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JOB ID #31180: Supervisor, Operations & Enforcement

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Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31180 - Supervisor, Operations & Enforcement
• Union: CUPE 1041
• Job Description ID #: A10887
• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on July 9, 2025.
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  
  

Summary Of Duties

Reporting to the Manager of Licensing, Municipal Law Enforcement or Rental Compliance, responsible for the efficient direction of the Operation and Enforcement Teams, act as a resource, provides assistance and ensures compliance of all applicable by-laws. Working with business communities and stakeholders to ensure service standards at that highest level, developing, organizing and directing effective customer focused and enforcement services for the City. Your natural people skills will achieve resolutions to by-law infractions through voluntary compliance and the progressive enforcement of the By-laws to ensure Consumer Protection and Public Safety.

SPECIFIC DUTIES

• Supervise and provide leadership and direction to subordinate staff by demonstrating a high level of integrity and technical proficiency. Ensuring the compliance of all applicable By-laws in accordance to established procedures, corresponding by-laws and other applicable legislation.
• Supervises Operations and Enforcement Teams by assigning, prioritizing and scheduling daily activities to ensure that services are provided efficiently and effectively.
• Monitors and evaluates employee performance and provides support and coaching for staff development.
• Accountable for achieving sectional goals and objectives through the effective and efficient use of financial and staff resources. Uses a “best-practices” approach in developing and delivering service excellence in a timely and cost effective manner.
• Implements strategies to improve efficiencies and effectiveness.
• Possess a high level of personal integrity, demonstrated leadership capabilities, and excellent communication skills.
• Assumes lead accountability and responsibility for customer compliance through inspection and enforcement activities for the Licensing and By-Law Services Division.
• Accountable to the manager, for ensuring that compliance activities are provided in accordance with City and Provincial guidelines and in the most effective and efficient manner, consistent with the City of Hamilton mission and values,
• Supervising Officers by assigning, prioritizing and scheduling daily activities to ensure that services are provided efficiently and effectively.
• Provides guidance, training and support to staff, review laid charges, investigates complicated complaints, issues charges, swears out information and lays charges as required.
• Provides written and verbal reports of inspection and enforcement findings, actions and recommendations to Councillor, general public, senior management and external agencies.
• Ensures that proper records and reports are maintained in respect to all complaints, investigations and subsequent related actions.
• Researches, develops, recommends, write reports and implements compliance policies, procedures and by-law amendments as related to Licensing and By-law Services activities.
• Support the Administrative Penalty Office ensuring that enforcement activities and fines are uploaded for corresponding staff and operations.
• Prepares and gives evidence at court, the Licensing Tribunal and Property Standard Committees as required.
• Coordinates and monitors multi-departmental investigations.
• Identifies and recommends sectional training needs and deficiencies.
• Liaises with the public to answer inquiries regarding Licensing and By-law procedures and guidelines, responds to complaints and initiates corrective action or provides solutions by assigning staff to investigate and work with customers.
• Ensures employees are provided with the use of appropriate equipment, material and/or procedures required to perform the assigned duties. Ensures that all employees preform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures. Safeguards that appropriate action is recommended for those employees who do not work in compliance with legislation, policies and procedures. Investigate and hold accountable subordinates that fail to work in accordance with policies and procedures
• Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
• Perform other duties as assigned, which are directly related to the functions of the job as defined.
  
  

Qualifications

• Preference given to those who have demonstrated competence related to coordinating municipal by-law standards, normally acquired by Community College diploma in a relevant field of study with progressive experience or equivalent combination of education and relevant work experience directly related to municipal by-law enforcement.
• Preference will be given to candidates certified in OAPSO and MLEOA.
• Demonstrated skills supervising staff, administration and fiscal responsibility.
• Excellent written and verbal communication skills, customer service skills, facilitation skills, presentation skills, a team leader and mentor possessing highly developed negotiation and conflict resolution
• Demonstrated experience working with municipal by-laws, provincial legislation, regulations, courtroom preparation and prosecution.
• Demonstrated ability to effectively function in a results oriented environment and predominantly unionized
• Established experience in preparation and presentation of controversial and politically sensitive
• Proven organizational skills and the ability to work with very tight deadlines and competing priorities.
• Must have excellent verbal and written communication skills and ability to deal diplomatically, fostering the goal of service excellence with all levels of management, staff, elected officials, the public, subordinates, other departments.
• Demonstrated ability to challenge, lead and inspire others to excel in an environment that fosters innovative approaches to problem-resolution.
• Knowledge of general accounting principles and municipal administration/operations.
• Must be available to work outside of a normal work schedule for both planned and emergency situations as required.
• Must possess thorough knowledge of the current suite of Microsoft productivity tools, including PowerPoint, Excel and Word, Teams, as well as Officer (Gtechna software)
  
  

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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