Job Coach

Common Ground Co-operative; Toronto; On-site; CAD 42,000 - 64,000; Full time

Job summary

Common Ground Co-operative in Ontario is seeking a Job Coach to provide high-level support, coordinate daily operations across CGC-supported social enterprise locations, including food service and cleaning, and deliver skill-building workshops.

The role involves covering multiple sites, coordinating scheduling, payroll timesheets, inventory, and reporting, while building relationships with clients, partners, and volunteers to foster community inclusion.

Qualifications

• Diploma in Developmental Services, Social Services or a related field (or 5+ years of relevant experience).
• Demonstrated experience supporting individuals with developmental disabilities using best-practice service standards.
• Experience in small business or social enterprise operations (hospitality and food service preferred).
• Outstanding rapport-building, conflict resolution, active listening, and constructive feedback skills.
• Clear oral and written communication skills with the ability to convey abstract concepts adaptively.
• Strong multi-tasking abilities in a fast-paced environment with strict deadlines.
• Works well both independently and as a team.
• Proficient with Microsoft Office 365 suite.
• Valid CPR and First Aid, Food Handling, and Adult Crisis Intervention Prevention certifications (required, or willing to obtain upon hire)
• Background in business operations or administration (an asset).
• Clear Vulnerable Sector Check (required)

Responsibilities

• Oversee daily operations across select social enterprise locations, conducting regular site visits, and managing communications with contracted clients.
• Coordinate core business planning functions: scheduling, payroll timesheet processing, and inventory.
• Assist the agency accountant to manage enterprise finances, including budget tracking, margin review, invoice follow-ups, and month-end cash flow reconciliation.
• Build and maintain relationships with customers, vendors, and suppliers; coordinate on-site and off-site catering operations.
• Collaborate with leadership to identify growth opportunities and set annual measurable performance targets.
• Design and facilitate skill-building workshops tailored to individuals with developmental disabilities.
• Support partners to develop Individual Support Plans (ISPs), tracking goal progress, and fostering workplace social development.
• Promote leadership development by facilitating partnership meetings, outreach events, fundraising, and membership recruitment.
• Prepare mandatory agency reports, incident documentation, and progress records accurately and on time.
• Assist with volunteer training and actively promote community inclusion and agency membership
• Provide site coverage for other CGC-supported enterprise initiatives as needed.

Skills

Rapport-building

Active listening

Conflict resolution

Communication

Time management

Teamwork

Education

Diploma in Developmental Services or related field

5+ years relevant experience

Tools

Microsoft Office 365

Job description

Job Summary

The Job Coach is responsible for providing consistent, high-level support, operational coordination, and skill development for individuals with developmental disabilities. Supported by Common Ground Co-operative (CGC), this role oversees daily operations for select social enterprise locations (including food service/catering and commercial cleaning), the delivery of skill-building workshops, and site coverage across CGC-supported initiatives, as needed.

The ideal candidate for this position will be responsible for coordinating (and providing coverage) for multiple enterprise locations.

Key Responsibilities

• Oversee daily operations across select social enterprise locations, conducting regular site visits, and managing communications with contracted clients.
• Coordinate core business planning functions: scheduling, payroll timesheet processing, and inventory.
• Assist the agency accountant to manage enterprise finances, including budget tracking, margin review, invoice follow-ups, and month-end cash flow reconciliation.
• Build and maintain relationships with customers, vendors, and suppliers; coordinate on-site and off-site catering operations.
• Collaborate with leadership to identify growth opportunities and set annual measurable performance targets.
• Design and facilitate skill-building workshops tailored to individuals with developmental disabilities.
• Support partners to develop Individual Support Plans (ISPs), tracking goal progress, and fostering workplace social development.
• Promote leadership development by facilitating partnership meetings, outreach events, fundraising, and membership recruitment.
• Prepare mandatory agency reports, incident documentation, and progress records accurately and on time.
• Assist with volunteer training and actively promote community inclusion and agency membership
• Provide site coverage for other CGC-supported enterprise initiatives as needed.

Qualifications and Requirements:

• Diploma in Developmental Services, Social Services or a related field (or 5+ years of relevant experience).
• Demonstrated experience supporting individuals with developmental disabilities using best-practice service standards.
• Experience in small business or social enterprise operations (hospitality and food service preferred).
• Outstanding rapport-building, conflict resolution, active listening, and constructive feedback skills.
• Clear oral and written communication skills with the ability to convey abstract concepts adaptively.
• Strong multi-tasking abilities in a fast-paced environment with strict deadlines.
• Works well both independently and as a team.
• Proficient with Microsoft Office 365 suite.
• Valid CPR and First Aid, Food Handling, and Adult Crisis Intervention Prevention certifications (required, or willing to obtain upon hire)
• Background in business operations or administration (an asset).
• Clear Vulnerable Sector Check (required)