J/Partsperson

Finning; Cranbrook; On-site; CAD 65,000 - 72,000; Full time

Benefits offered by this job

Employer paid benefits

Employee Share Purchase Plan

RRSP and Retirement Plan options

Boot Allowance

CAT Certification Training

Job summary

Finning Canada is seeking a Parts Journeyperson in Cranbrook, BC to develop and maintain customer relationships and provide sales support for telephone, walk-in, and shop parts needs. You will effectively manage all facets of the parts ordering process.

Responsibilities include handling inbound calls, processing orders, promoting safe work practices, sourcing Cat and non-Cat parts, and maintaining backorders, with a focus on delivering excellent parts service.

Qualifications

• Journeyperson parts certification with prior parts, warehouse and front counter sales experience
• High performance, positive attitude and ability to build respectful relationships
• Clear enthusiasm and ability to work in a dynamic environment
• Self-motivated team player with strong organizational and communication skills
• Ability to handle difficult situations and deliver exceptional customer service

Responsibilities

• Handle incoming telephone calls
• Process internal field service and walk-in customer parts sales orders
• Promote and demonstrate safe work practices
• Complete tasks assigned by supervisor/management
• Source Cat and Non-Cat parts and manage backorders

Skills

Customer service

Relationship building

Sales support

Team player

Education

Journeyperson parts certification

Tools

SIS

AIMS

Antares

SIMSi

InfoCast

Lawson M3

Landmark Smart Office

M3 Sales Automation

MS Office

Job description

Company

Finning Canada

Number of Openings

1

Worker Type

Permanent

Position Overview

Come join Finning Canada!

Finning Canada is seeking a Parts Journeyperson in Cranbrook, BC. As the Parts Journeyperson, your primary responsibility includes developing and maintaining customer relationships, providing sales support for telephone, walk in and shop parts needs, as well as effectively managing all facets of the parts ordering process and system.

What's in it for you?

• $46.95 - $52.17
• Industry leading Employer paid benefits
• Employee Share Purchase Plan options
• RRSP and Retirement Plan options
• Boot Allowance
• Employee Rewards - exclusive access to discounts and perks
• CAT Certified Training

If you embrace challenges, are customer focused and thrive in an environment that values hard work and integrity, with ample opportunities for growth and development, Finning Canada may be the next opportunity for you.

We look forward to you joining our team!

Job Description

Major Job Functions

• Handling incoming telephone calls
• Internal field service and walk in customer parts sales orders
• Promote and demonstrate safe work practices
• Completing tasks that are assigned by supervisor/management
• Sourcing Cat and Non Cat parts and managing backorders

Qualifications

• Journeyperson parts certification coupled with previous parts, warehouse, and front counter sales experience
• A high performance, positive attitude and the ability to build and maintain respectful working relationships
• Clearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environment
• This self-motivated individual will be a team player with highly developed organizational, interpersonal, verbal and written communication skills
• Ability to deal with difficult situations and driven to provide unparalleled customer service
• Experience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assets
• Caterpillar parts product knowledge is an asset

Important Details

• This position is based in Cranbrook, BC on a 5x2 shift. (Monday-Friday)
• Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement
• Candidate selection will be in compliance with the terms of the current Collective Agreement

Union Membership

You are required to become a member of the Union associated with this position. This will be effective immediately and will result in union dues being deducted from your pay. The terms and conditions of your employment will be governed by the collective agreement.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.