Itinerant Settlement Liaison

Association for New Canadians; San Juan de Terranova; On-site; CAD 45,000 - 58,000; Full time

Job summary

Association for New Canadians is seeking an Itinerant Settlement Liaison to provide community-based settlement support to newcomers across the St. John’s CMA and surrounding areas. The role involves outreach, information sessions, and connecting newcomers with ANC programs and resources.

The position requires a Bachelor’s degree in a related field and at least two years of relevant experience, with a focus on trauma-informed, client-centered support and strong partnership-building capabilities.

Qualifications

• Bachelor’s degree in Social Sciences, Community Development or related field.
• At least two years of experience supporting newcomers or vulnerable populations.
• Strong relationship-building and stakeholder engagement skills.
• Experience facilitating workshops or information sessions.
• Knowledge of newcomer settlement experiences is an asset.
• Ability to provide culturally responsive, trauma-informed support.
• Excellent written and verbal communication; strong organizational skills.

Responsibilities

• Provide on-site settlement services at community locations across the St. John’s CMA and surrounding areas.
• Assess settlement needs and provide information, orientation, service navigation, referrals, and follow-up.
• Assist newcomers in navigating healthcare, housing, employment, education, and other supports.
• Identify clients needing more intensive support and connect them with ANC programs.
• Develop partnerships with libraries, healthcare providers, community centres and other organizations.
• Plan and deliver settlement information sessions, workshops and events with partners.
• Maintain accurate records, track referrals and activities, and support program reporting.

Skills

Relationship-building

Community engagement

Stakeholder engagement

Workshop facilitation

Communication

Organizational skills

Interpersonal skills

Attention to detail

MS 365 proficiency

Second language asset

Education

Bachelor’s degree in Social Sciences/Community Development/Human Services

Tools

Microsoft 365

Job description

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Itinerant Settlement Liaison

Location: St. John’s, NL

Position Type: 1 full-time position until August 31, 2027, with possibility of extension pending budget availability and satisfactory performance

Closing date: Until filled

Reporting to the Manager of Temporary Resident Settlement Services, the Itinerant Settlement Liaison provides community-based settlement support to newcomers across the St. John’s CMA and surrounding areas. Working from locations such as libraries, health settings, community centres, and partner organizations, the position helps newcomers identify settlement needs, navigate services, and connect with appropriate ANC programs and community resources. The role also builds and maintains community partnerships, strengthens referral pathways, and delivers outreach, information sessions, and community-based activities that improve access to services and strengthen community connections. The position maintains accurate records of service delivery and contributes to program reporting and continuous improvement initiatives.

Roles and Responsibilities:

• Provide scheduled drop-in and on-site settlement services at community locations across the St. John’s CMA and surrounding areas.
• Assess settlement needs and provide information, orientation, service navigation, application assistance within the scope of settlement services, referrals, and follow-up.
• Assist newcomers in navigating healthcare, housing, employment, education, financial and family supports, recreation, and other community services.
• Identify individuals and families requiring more intensive or specialized support and connect them with appropriate ANC programs and community services.
• Provide culturally responsive, trauma-informed, inclusive, and client-centred support that helps newcomers build confidence in navigating services independently.
• Develop and maintain strong relationships with libraries, municipalities, healthcare providers, community centres, family resource centres, and other community organizations.
• Work with community partners to identify service gaps, strengthen referral pathways, coordinate supports, and improve newcomer access to services.
• Provide information, resources, and capacity‑building support to community partners to strengthen their ability to respond to newcomer needs.
• Plan and deliver settlement information sessions, workshops, outreach activities, and community events in collaboration with partners.
• Adapt outreach and programming to respond to diverse needs and create opportunities for community connection, participation, and belonging.
• Maintain accurate client and program records, track referrals and project activities, and support program monitoring and evaluation.
• Prepare required reports, identify emerging needs and service trends, and contribute to ongoing program improvement.

Qualifications and Experience:

• Bachelor’s degree in Social Sciences, Community Development, Human Services, or a related field, with at least two years of relevant experience supporting newcomers or vulnerable populations.
• Strong relationship‑building, community engagement, and stakeholder engagement skills.
• Experience facilitating workshops, information sessions, or community programs.
• Knowledge of newcomer settlement experiences and community resources is an asset.
• Ability to provide culturally responsive, trauma-informed, inclusive, and strengths‑based support.
• Strong communication, presentation, organizational, and interpersonal skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with a team.
• Strong attention to detail and ability to maintain accurate records and reports.
• Proficiency in Microsoft 365 and ability to learn new systems and technologies.
• Additional language skills relevant to newcomer communities are an asset.

Conditions of Employment:

• Legal authorization to work in Canada
• Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)
• Valid class 5 NL driver’s license and daily access to a personal vehicle is required
• Occasional local travel within the St. John’s, NL area is required to support service delivery and community engagement activities.
• Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.

Visit us online at www.ancnl.ca.