IT Technician — Helpdesk & AV Support (Montreal)

Stingray; Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading technology and media company in Montreal is seeking a full-time IT Technician for their Helpdesk team. The role involves managing technical support requests, resolving hardware/software issues, and supporting various technologies. Ideal candidates should have a technical diploma, 3+ years of experience, and proficiency in Windows and macOS. Benefits include flexible work arrangements, access to healthcare, and a vibrant office culture.

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes weekly

Discounted lunches from local restaurants

Free language classes

Qualifications

• 3+ years of relevant experience in a similar role.
• Proficiency with Microsoft Windows and macOS operating systems.
• Experience in a help desk environment with a ticketing system.

Responsibilities

• Manage and respond to technical support requests.
• Analyze and resolve hardware and software issues.
• Install and configure workstations and phones.

Skills

Technical diploma or AEC in computer science

3+ years of experience in a similar role

Knowledge of Microsoft Windows and macOS

Expertise in device management tools like Intune, JAMF

Proficiency with Office 365

Knowledge of scripting (PowerShell)

Good knowledge of Active Directory

Experience with ticketing systems like Jira

Excellent communication skills in English and French

Organized and autonomous

Education

Technical diploma or AEC in computer science

Tools

Jira

ServiceNow

Remedy

ZenDesk

Job description

A leading technology and media company in Montreal is seeking a full-time IT Technician for their Helpdesk team. The role involves managing technical support requests, resolving hardware/software issues, and supporting various technologies. Ideal candidates should have a technical diploma, 3+ years of experience, and proficiency in Windows and macOS. Benefits include flexible work arrangements, access to healthcare, and a vibrant office culture.