IT Technician

Kinectrics Inc.; Kincardine; On-site; CAD 68,000 - 83,000; Full time

Benefits offered by this job

Purpose

Growth opportunities

Innovation

Diversity

Total compensation

Job summary

Kinectrics Inc. in Canada seeks an IT Support/Helpdesk specialist to provide day-to-day end user support on-site and remotely, handling hardware and software issues, Windows admin, and training users.

You will join a 40-hour week shift-based schedule and collaborate with a team to maintain performance and security while ensuring customer satisfaction. Prior 1–3 years experience and proficiency with Office 365 and SAP are preferred.

Qualifications

• High school diploma plus specialized courses in computer science or technology.
• 1–3 years of related experience or equivalent education.
• Experience installing, testing, troubleshooting, and maintaining software/hardware.

Responsibilities

• Provide day-to-day end user support on-site and remotely.
• Install, troubleshoot, and maintain software and hardware products.
• Perform basic Windows administration and user training.
• Respond to inquiries and ensure customer satisfaction.

Skills

Windows 10

Office 365

SAP

Helpdesk experience

Troubleshooting

Customer service

Education

High school diploma + tech courses

Tools

Microsoft Office Suite

Microsoft Windows

Job description

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Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories and testing facilities, we collaborate closely with clients to ensure utility assets perform safely, reliably, and efficiently throughout their entire life cycle.

Kinectrics takes pride in being consistently ranked as one of the best places to work in the energy and utility industry, where purpose and people mean as much as innovation and growth. That’s why we choose only the best and brightest to join us. To keep pace with the expanding energy and utility sector, Kinectrics has grown from a company of 300 to over 1,000 in only the last few years - and we aren’t looking to slow down. Join our diverse, supportive workplace for a rewarding career in the electricity industry.

Department: Information Technology

Reports to: Manager, Technical Support

Hours per week: 40 (this is a designated shift worker position. Shift Workers may be assigned

days, afternoons, nights including rotating shifts and weekend work. Shifts can be

8,10,12 hours in duration and overtime including field work may be required)

Number Required: 1

Starting Salary Range: $75,588.57. Exact compensation may vary depending on the individual experience and qualifications of each candidate. Applicants with greater or less than the minimum qualifications for this posted opportunity may be considered for alternate opportunities.

What We Offer

At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the driver’s seat of your own career, setting you up alongside industry experts who will help you develop the skills essential to your professional growth in a dynamic, entrepreneurial, and rewarding work culture.

• Purpose: The work we do each day helps communities around the world. Find satisfaction in work that really matters, working alongside and as part of the best and brightest in the industry.
• Growth: To keep pace with Canada’s expanding energy and utility sector, we are growing more each day, which means more opportunities for you. We encourage our employees to grow alongside our company thanks to a number of significant training and personal development opportunities.
• Innovation : Our staff proudly develop innovations that push the industry forward.
• Diversity : The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading trends and best practices, creating a desirable workspace for each and every one of our employees.
• Total Compensation : Your talent deserves to be recognized. Kinectrics offers a competitive total compensation package unmatched by most industries throughout North America. Salary is just one component of the total rewards you will receive when working for Kinectrics. Other elements may also include pay for performance programs (merit pay and discretionary annual performance bonuses), comprehensive health benefits and wellness programs, membership discounts, employee referral bonus, eligibility for our pension plan, career development programs, and professional development/educational reimbursements.

Accountabilities: How You Will Make an Impact

• Perform day-to-day end user support on-site and remotely
• Perform routine IT support and administrative duties, which may include but are not limited to:
  • Provide moderately complex hardware and software support for local and remote users
  • Installing, testing, troubleshooting, and maintaining software products
  • Installing, testing, troubleshooting, and maintaining hardware products such as desktops, laptops, printers, peripherals, etc.
  • Basic Windows systems administration
  • Provide advice and training to users in response to computer related difficulties
• Respond to customer inquiries, maintain good customer relations, and solve problems.
• Ensure customer satisfaction by following good quality and safety practices in all aspects of the work performed.
• Evaluate end user needs and recommend appropriate equipment and software configurations.
• Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues.
• Analyze the efficiency of helpdesk operations, advise on technical improvements
• Lead discovery workshops to determine support issues, collect business requirements and challenges to align helpdesk technical solutions with business needs.
• Apply innovative technical solutions to eliminate manual processes and simplify workflows.
• Perform all duties in a safe manner in compliance with Kinectrics policies and procedures
• Perform other duties as required

What You Need to Succeed

• Completion of High School plus additional specialized courses related to Computer Science and/or Computer Technology at the community college level
• 1-3 years related experience or equivalent advanced education in related areas
• Previous experience in installing, testing, troubleshooting, and maintaining software products such as Microsoft operating systems, Microsoft Office Suites, SAP, etc. and hardware products such as desktops, laptops, printers, and peripherals, etc.
• Previous experience as helpdesk support specialist and practical knowledge of helpdesk operations
• Demonstrated trouble shooting skills
• Understanding of programming and scripting concepts
• Ability to organize and prioritize tasks and projects
• Knowledge of Office 365 products and administration
• Good written (technical and non-technical) and verbal communication skills
• Ability to work independently on a day-to-day basis
• Ability to exercise discretion and judgment in resolving problems
• Working proficiency with Microsoft Windows 10 and similar operating systems
• Excellent analytical skills
• Attention to detail and commitment to quality

This role requires the successful candidate to complete the security clearance process. The security clearance process is conducted in accordance with applicable regulatory requirements of the Canadian Security Intelligence Service (CSIS) and the Canadian Nuclear Safety Commission (CNSC) and may take up to 12 months to complete.

This position may involve access to technology, technical data, or information that is subject to U.S. export control laws and regulations, including U.S. Department of Energy regulation 10 CFR Part 810. As a result, employment in this role may be contingent upon the individual's ability to obtain and maintain any required authorizations or approvals and to comply with applicable export control requirements. Eligibility will be assessed in accordance with applicable laws and regulations.

As part of your application, you will be asked to complete a voluntary diversity survey. The collection of self-identification data is driven by our commitment to DE&I and ensures Kinectrics' continuous review and improvement of its programs. The information that you provide is strictly confidential and your responses will only be used for statistical purposes. Your responses do not affect your candidacy in any way.

Kinectrics welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Kinectrics may use artificial intelligence (AI) tools during the initial screening of applications. All applications are also reviewed by a member of our Recruitment team to ensure a fair and comprehensive evaluation.

This posting is for an existing vacancy.