IT Technician,

IA Financial Services Inc.; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

iA Financial Group in Montreal is seeking an IT Technician to deliver hands-on, on-site technology support at our office. You will install, configure and manage workstations and devices while ensuring accurate inventory and documentation.

Ideal candidates have 2–5 years in IT support, a DEC or AEC in information technology, and strong French language skills, with a focus on customer service and continuous improvement within a collaborative environment.

Qualifications

• 2 to 5 years of IT support experience.
• DEC or AEC in information technology or related field.
• Advanced level of proficiency in French.

Responsibilities

• Welcome users at the IT service centre and provide on-site support.
• Assist users in person and guide on IT tools and services.
• Diagnose issues, follow up with requesters and minimize escalations.
• Handle IT support requests on-site and via service management tools.
• Install, configure and manage workstations, mobile devices and IT accessories.

Skills

Customer service

On-site support

Windows

Mac

Android

iOS

Education

College diploma in information technology (DEC or AEC)

Tools

Service management tools

AV equipment setup

Job description

Job Description

Build the future with us Are you passionate about information technology and looking to contribute to the purpose of a company that strives to ensure its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-focused technology experience by providing hands-on, on-site technical support to users at our Montreal office. This role is a great opportunity to showcase your skills and reach your full potential within a caring and trusted company. Here, people and their development are at the heart of what we do, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As an IT Technician, you will be at the heart of our mission. Your main responsibilities will include:

• Welcome users at the IT service centre counter in iA offices, quickly assess their needs and provide immediate, professional and courteous on-site support.
• Assist users in person, gather their feedback and provide relevant guidance on best practices related to IT tools, technologies and services.
• Perform IT diagnostics, follow up diligently with requesters and effectively resolve issues within the assigned scope of responsibility, minimizing escalations whenever possible.
• Handle IT support requests, both on-site and through service management tools, ensuring effective and timely resolution.
• Install, configure and manage company workstations, mobile devices and IT accessories, while ensuring that inventory, asset and documentation records are kept accurate and up to date.
• Assist with supply and equipment management, including receiving and storage, as well as maintaining preparation and storage areas.
• Set up, operate and dismantle audiovisual equipment for corporate events and provide on-site technical support to organizers and presenters to ensure events run smoothly.

What could accelerate your success in this role

We are looking for someone who:

• Is recognized for providing excellent customer service, building strong relationships, collaborating effectively and demonstrating a commitment to continuous improvement, both in person and over the phone.
• Stands out for their strong command of office productivity tools and applications, including hardware, software and online solutions.
• Has strong technical knowledge of Windows and Mac environments, as well as Android and iOS mobile devices.
• Demonstrates a strong ability to learn and adapt in a constantly evolving technology environment.
• Has 2 to 5 years of experience in IT support, as well as a college diploma (DEC or AEC) in information technology or a related field.
• An equivalent combination of education and relevant experience will also be considered.
• Ideally has experience working for an Internet or telecommunications service provider, which will be considered an asset.
• Has an advanced level of proficiency in French.

Why you'll love working with us

• A work environment where learning and development come together with a collective pursuit of excellence.
• Artificial intelligence in everyone's hands, helping you increase your personal effectiveness while contributing to the organization’s growth.
• A healthy, safe, equitable and inclusive environment where everyone's potential can thrive and develop.
• A work environment at the heart of our Toronto offices, fostering close connections with users, collaboration and hands-on technology support.

Location

Montreal - 1981 McGill College Avenue

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. At iA, we’re invested in you. * iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.

Technology and Artificial Intelligence in Recruitment To optimize and support our recruitment process, iA Financial Group may use certain technological tools, including artificial intelligence. These tools support the work of our recruiters but do not replace their judgment. All hiring decisions continue to be made by authorized individuals within the organization. For more information, please refer to our Privacy Notice.

As a reflection of our employees’ appreciation and engagement, iA once again stands out this year as one of Canada’s top employers according to Forbes. In 2026, iA Financial Group also ranks 1st among major publicly traded Canadian insurers. At iA Financial Group, our differences make us unique. We are committed to supporting and celebrating diversity because we believe that it is by bridging our differences that we will be stronger. Our employees’ wellbeing is our priority. We are also committed to creating a stimulating and safe work environment, in addition to offering a real work-life balance with our flexible work model. As a reflection of our employees’ appreciation, iA has been ranked as one of the top employers in Canada in 2023 by Glassdoor and Forbes.

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