IT Technician

Jonas Software; Markham; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic IT Technician to join their innovative team. This role offers a unique opportunity to engage in a variety of technical tasks, from monitoring servers to managing Oracle cloud infrastructure. The ideal candidate will thrive in a collaborative environment and possess strong problem-solving skills. With a commitment to excellence and continuous improvement, you will play a crucial role in enhancing procedures and providing top-notch support. If you're ready to make an impact in a fast-paced setting, this position is perfect for you.

Qualifications

• Degree in IT or equivalent experience required.
• Strong troubleshooting and communication skills essential.

Responsibilities

• Monitor servers and diagnose issues for internal and customer environments.
• Manage Oracle cloud instances and perform ERP application updates.

Skills

Troubleshooting Skills

Communication Skills

Oracle Cloud Management

Server Management

Red Hat Enterprise Linux

Education

College or University Degree in IT

Tools

Oracle Cloud

ERP Application (SM3)

Linux Servers

Job description

Job Description: IT Technician 4GL Solutions Stouffville, ON

THE COMPANY

4GL Solutions is a software company that has been in business since 1984 and specializes in the development and distribution of ERP software for Steel Service Centers in North America and Internationally. The rapid growth of this company has led to several key positions opening. We are seeking bright, motivated individuals to fill these positions and become part of our team of experts.

THE POSITION

The IT Technician is a problem solver and technical resource. Your role is varied, anywhere from monitoring servers and our Oracle cloud infrastructure to rolling out updates of our ERP application to customers.

You are motivated and enjoy the varied responsibilities that come with this position. You can research and learn as you go and offer suggestions on ways to improve our current procedures.

Due to the nature of this position and updating customers, after-hours support will be required based on business needs.

JOB RESPONSIBILITIES:

• Monitoring servers (internal and customer)
• Diagnosing and resolving server issues
• Creating and managing Oracle cloud instances
• Creating and managing Oracle cloud VPN tunnels
• Performing updates of our ERP application, SM3, on customer servers
• Creating documentation for internal technical procedures
• Provide technical assistance for our support team (i.e. help troubleshoot customer technical issues)

JOB QUALIFICATIONS:

• College or University degree in an IT related field or comparable prior work experience
• Strong troubleshooting skills
• Strong communication skills
• Able to work in a small team
• Experience installing, configuring, and maintaining servers. Specifically, Red Hat Enterprise Linux.
• Skilled in producing technical documentation for internal technical procedures

Business Unit: 4GL Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: Regular More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.