IT Technician

Rubicon Organics™; Delta; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Base salary 60k-75k CAD

Bonus up to 10%

Phone stipend

Benefits after 3 months

3 weeks vacation

Flexible hours

Dog-friendly office

Job summary

Rubicon Organics is seeking an IT Technician to deliver end-user support and maintain devices at our Delta, BC facility, with occasional travel to Hope and Downtown Vancouver. Reporting to the Senior IT Manager, you’ll resolve incidents, document solutions, and contribute to security practices.

The role requires a post-secondary IT qualification and up to two years of experience, with foundational Windows/macOS and networking knowledge. A valid driver’s license is required for site travel.

Qualifications

• Post-secondary diploma in information technology or related field.
• Up to two years of IT support experience.
• Foundational knowledge of Windows and macOS devices and Microsoft 365.
• Basic networking concepts (Wi‑Fi, TCP/IP, DNS, DHCP, VPNs).
• Exposure to endpoint-management or security tools is an asset.
• Strong customer-service, communication, organization, and time-management skills.
• Valid driver’s licence and access to reliable vehicle.

Responsibilities

• Provide timely and courteous technical support to employees via email, phone, remote tools, and face-to-face.
• Record, prioritize, troubleshoot, resolve, and document incidents and requests in the ticketing system.
• Set up, configure, deploy, and support end-user devices and access per standards.
• Perform routine updates and maintenance on endpoint devices using approved tools.
• Troubleshoot hardware/software, printer, connectivity, and account issues; escalate when needed.
• Monitor security alerts and conduct initial investigations; escalate higher-risk issues.
• Assist with onboarding, role changes, and offboarding by provisioning equipment and access.
• Maintain inventory and lifecycle records for IT assets.
• Create clear technical documentation and SOPs for users and IT team.
• Identify recurring issues and propose improvements to reduce repeat incidents.
• Assist with testing changes to systems and workplace tech.
• Collaborate with vendors and other departments to ensure secure tools.

Skills

IT support

End-user support

Documentation

Customer service

Troubleshooting

Communication

On-call readiness

Time management

Education

IT-related diploma/cdegree

Tools

Microsoft Intune

Jamf

NinjaOne

Windows/macOS

Microsoft 365

Job description

At Rubicon Organics, our vision is to be the most trusted house of premium cannabis brands – creating elevated experiences for people everywhere. Our mission is to build brands people believe in by delivering elevated experiences in all we do. Through uncompromising quality, purposeful innovation, and trusted partnerships, we create products and relationships that enrich lives and help shape the future of cannabis.

The IT Technician supports the reliable and efficient delivery of day-to-day technology services across Rubicon Organics. Working under the guidance of senior IT team members, this role provides responsive end-user support, maintains endpoint hardware and software, completes routine operational tasks, and documents solutions. By resolving common incidents, escalating complex or recurring issues, and helping employees use technology effectively, the role contributes to productivity, service continuity, and the organization’s security practices.

Based primarily at our Pacifica facility in Delta, BC, with travel to Hope and Downtown Vancouver several times per month, reporting to the Senior IT Manager.

What You’ll Do

• Provide timely and courteous technical support to employees through email, phone, remote tools, and face-to-face communication.
• Use the IT ticketing system to record, prioritize, troubleshoot, resolve, and document technology incidents and service requests within established service expectations.
• Set up, configure, deploy, and support end-user devices, peripherals, applications, and user access using approved standards and procedures.
• Perform routine updates, upgrades, and maintenance of endpoint devices using tools such as Microsoft Intune, NinjaOne, and other approved device-management platforms.
• Troubleshoot common hardware, software, printing, connectivity, account, and endpoint-management issues, escalating more complex matters with complete and accurate information.
• Monitor assigned endpoint, identity, and email-security alerts; complete initial investigation and elevate confirmed or higher-risk issues in accordance with IT procedures.
• Support employee onboarding, role changes, and offboarding by preparing equipment, coordinating access, and completing assigned checklist activities.
• Maintain accurate inventory and lifecycle records for IT hardware, software, accessories, and assigned equipment.
• Create and maintain clear technical documentation, knowledge articles, setup instructions, and standard operating procedures for employees and the IT team.
• Identify recurring incidents and service requests, communicate trends to senior IT team members, and contribute to practical improvements that reduce repeat issues.
• Assist with testing and implementing approved changes to existing systems, applications, and workplace technology.
• Work collaboratively with employees, vendors, and other departments to ensure users have the appropriate and secure technology tools to perform their work effectively.
• Follow established IT policies, security practices, change controls, and escalation procedures, and assist with other IT operational tasks as assigned.

What You Bring

• Post-secondary diploma, certificate, or degree in information technology, computer systems, networking, or a related field; an equivalent combination of education, training, and practical experience will be considered.
• Up to two years of related experience in IT support, service desk, desktop support, or technology operations; relevant co-op, internship, practicum, or hands-on lab experience is valued.
• Foundational knowledge of Windows and macOS devices, Microsoft 365 applications, user accounts, endpoint configuration, and common workplace hardware and software.
• Basic understanding of networking concepts, including Wi‑Fi, TCP/IP, DNS, DHCP, VPNs, switches, and access points.
• Exposure to Cisco, Juniper, Ubiquiti, Aruba, pfSense networking equipment is an asset
• Exposure to endpoint-management tools such as Microsoft Intune, Jamf, NinjaOne, is an asset.
• Awareness of cybersecurity fundamentals, including phishing, password and identity protection, device compliance, least‑privilege access, and appropriate incident escalation.
• Exposure to EDR/XDR tools such as Crowdstrike, SentinelOne, Microsoft Defender for Endpoint is an asset.
• Ability to troubleshoot methodically, follow documented procedures, capture accurate details, and recognize then to seek assistance or elevate an issue.
• Strong customer‑service, communication, organization, and time‑management skills, with the ability to explain technical information clearly to non‑technical users.
• Demonstrated curiosity, attention to detail, discretion when handling confidential information, and willingness to learn in a fast‑paced environment.
• Entry‑level certifications such as CompTIA A+, Microsoft fundamentals, or equivalent training are assets but are not required.
• A valid driver’s licence and access to a reliable vehicle are required, as our Delta and Hope locations are not accessible by public transit.

Why Rubicon

Rubicon Organics is Canada's leader in premium, certified organiccannabisand a fast‑growing company with strong momentum, offering the opportunity to make a meaningful impact.You'lljoin a collaborative, high‑performing team that values accountability, speed, and continuous improvement, whereyou'llhave direct visibility into the results of your work and the chance to learn and contribute across multiple functions.It'sa quality‑driven culture where innovation, ownership, and growth are at the heart of everything we do.

• Base salary of $60K–$75K depending on experience.
• Annual performance bonusof up to 10%.
• Monthlyphone stipendof up to $70.
• Comprehensive medical and dental benefits after three months.
• Annual3-weekvacation to start.
• Flexible in office hours.
• Dog‑friendly office because great teams include four‑legged coworkers too!

We believe hiring should be a human process. Every application is reviewed by our team, and we do not use artificial intelligence or automated tools to screen, rank, or make decisions about candidates.

We take a deliberate approach to evaluating each applicant based on their experience, skills, and potential, ensuring every candidate is considered thoughtfully and fairly.