IT Technical Support Officer

Ncc Ccn; Ottawa; Hybrid; CAD 67,000 - 85,000; Full time

Job summary

The National Capital Commission is seeking an IT Support Specialist to assist internal clients in the development, implementation, integration, upgrade and maintenance of NCC computer systems. You will install, configure, upgrade and repair hardware and software for workstations and printers, and participate in projects bringing new technologies to NCC.

Reporting to the Team Leader, IT Innovation and Client Support Center, the role requires a degree in IT or CS and 1–3 years of related

Qualifications

• Degree in IT or CS or equivalent required.
• 1–3 years' experience in IT support, SCCM/Intune, Windows, service desk.
• Familiarity with ITIL-based service management and security best practices.

Responsibilities

• Provide high-quality internal technical support for NCC computer environment.
• Install, configure, upgrade and repair hardware and software for workstations and printers.
• Support IT projects and initiatives introducing new technologies.
• Troubleshoot over the phone and manage tickets within IT service desk.

Skills

SCCM/Intune

Windows OS

Helpdesk

Mobile device management

IT projects

Education

Degree in information technology or computer science or equivalent

Tools

SCCM

Intune

Windows OS

ITIL tools

Job description

The position is classified at the level RÉ-04 ($66,836 to $85,106 per annum – salary under review).

A list of qualified candidates will be compiled and may be used for additional temporary or indeterminate positions.

JOB OVERVIEW

Reporting to the Team Leader, IT Innovation and Client Support Center, you will provide high-quality technical support to internal clients in the development, implementation, integration, upgrade and maintenance of various components of the National Capital Commission’s (NCC) computer environment and operations. You will install, configure, upgrade and repair hardware and software for workstations and printers. You will also be involved in projects that bring new technologies to the NCC.

ESSENTIAL QUALIFICATIONS:

EDUCATION

A degree from a recognized post-secondary institution with a specialization in information technology, computer science or an acceptable combination of education, training and/or experience.

EXPERIENCE

One (1) to three (3) of experience in the following areas:

• Creating and deploying SCCM/Intune package, and installing, configuring, upgrading and troubleshooting hardware and software;
• Working with Microsoft Windows desktop operating system, Microsoft productivity tools and Microsoft Windows networked environment;
• Working in an IT Service Desk/Helpdesk to provide customer service and support, manage tickets and troubleshoot over the phone;
• Using appropriate automated deployment tools to distribute software and security patches and configuring/supporting mobile devices (Android and iOS);
• Working on IT projects and initiatives.

KNOWLEDGE

• Of IT frameworks and best practices;
• Of cloud-based file sharing solutions;
• Of Service Desk tracking software using an ITIL framework;
• Of IT Security best practices.

ABILITIES

• To analyze and solve issues related to the interaction of network components and computers;
• To discuss, identify and analyze problems with clients and propose solutions or refer them to a senior team member;
• To produce basic system documentation, reports and correspondence;
• To effectively prioritize and execute tasks in a high-pressure environment;
• To conduct research into a wide range of computing issues.

COMPETENCIES

• Demonstrating Integrity and Respect – Civility and Well-Being
• Thinking things through – Innovating through analysis and ideas;
• Working Effectively with Others – Relationships and Trust Building;
• Showing Initiative and Being Action-Oriented – Getting Things Done

CONDITIONS OF EMPLOYMENT

• Possess or eligible to obtain Secret security clearance;
• Linguistic profile: Bilingual BBB;
• Position is in the National Capital Region. The person selected for this position must reside within a commutable distance from the workplace at 12 York Street, Ottawa, Ontario;
• The National Capital Commission offers a hybrid and flexible work environment.