IT Tech Lead

Collavion; Vancouver; Hybrid; CAD 110,000 - 120,000; Full time

Job summary

Collavion is seeking an IT Tech Lead for a hybrid position in Vancouver. The role involves leadership in IT operations, support for creative teams, and hands-on technical responsibilities. Ideal candidates are skilled in cloud infrastructure, with 5+ years of experience and a degree in IT, who thrive in a dynamic, creative environment.

Benefits

Hybrid work flexibility

Creative, tech-forward environment

Qualifications

• 5+ years in IT operations or tech leadership roles.
• Expertise in cloud infrastructure and endpoint management.
• Familiarity with creative production environments.

Responsibilities

• Lead technical resource for internal IT operations.
• Resolve Tier 2 and Tier 3 support tickets.
• Manage security protocols and user accounts.

Skills

Cloud infrastructure

Endpoint management

Troubleshooting

Communication

Stakeholder management

Education

Bachelor's or Master’s degree in Information Technology

Job description

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This range is provided by Collavion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$110.00/yr - CA$120.00/yr

Position: IT Tech Lead

Location: Hybrid role, Downtown Vancouver, BC

Employment Type: Full-Time

Client Industry: Creative Technology / Entertainment

About Collavion

Collavion is a forward-thinking recruitment and talent solutions partner serving diverse sectors including healthcare, finance, AI, gaming, and manufacturing/logistics. We combine creative talent sourcing, data-driven market insights, and personalized service to help organizations build high-performing teams.

We are currently hiring on behalf of one of our creative-tech clients, known for blending art, technology, and innovation in a collaborative environment. To support their growing operational and infrastructure needs, we’re looking for a full-time IT Tech Lead to join their Vancouver-based team in a hybrid capacity.

Position Overview

As the IT Tech Lead, you’ll take on a hybrid role that combines leadership, systems support, security oversight, and technical collaboration with cross-functional teams. This is a non-traditional role where you’ll handle everything from resolving support tickets to onboarding new creative staff, building machines, and supporting infrastructure and security efforts.

This opportunity is ideal for a versatile, hands-on leader who thrives in a creative, tech-driven environment and enjoys working closely with both technical and non-technical stakeholders.

Key Responsibilities

Technical Operations, Support & Security, Creative Enablement, Infrastructure Oversight

• Act as the lead technical resource for internal IT operations, reporting directly to client-side leadership
• Resolve Tier 2 system administration and Tier 3 infrastructure/security support tickets
• Manage endpoint systems, user accounts, security protocols, and access controls across Windows/macOS environments
• Build, configure, and deploy machines for onboarding new hires, especially artists, designers, and engineers
• Partner with creative and technical teams to support proof-of-concept builds and toolset testing
• Maintain cloud environments (AWS, Azure, or GCP) including IAM, backups, monitoring, and compliance
• Monitor network health, performance, and endpoint protection systems
• Own IT documentation, asset inventory, procurement, and vendor relationships
• Assist with broader IT strategy, policy development, and scaling internal systems
• Mentor junior IT or support team members as needed
  
  

Preferred Qualifications

• Bachelor's or Master’s degree in Information Technology, Computer Science, or a related field
• 5+ years in IT operations or tech leadership roles, ideally in creative, digital, or production environments
• Expertise in cloud infrastructure, endpoint management, and enterprise IT systems
• Familiarity with creative production environments, pipelines, and POC development
• Hands-on experience with ticketing systems, MDM tools, and security frameworks
• Strong troubleshooting, communication, and stakeholder management skills
• Comfortable balancing long-term strategy with immediate hands-on tasks
• Must be located in Vancouver and available for hybrid work from the client’s downtown office
  
  

Why This Role?

• Join a highly creative, tech-forward organization through Collavion
• Hybrid flexibility with a vibrant downtown Vancouver team
• Hands-on leadership role with variety and real impact
• Support high-performing creative and technical teams in a fast-evolving environment
• Competitive full-time opportunity with long-term potential
  
  

Ready to wear multiple hats and lead with impact?

Submit your resume and a brief note about your technical leadership experience to [e-mail] or apply via our careers page.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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