IT Tech Lead

Collavion; Vancouver; Hybrid; CAD 90,000 - 125,000; Full time

Job summary

A leading creative technology firm seeks an IT Tech Lead to support their growing operational needs in a hybrid environment. They require a versatile candidate skilled in systems support, leadership, and security oversight. The role involves collaborating with teams to enhance both creative and technical processes, ensuring a robust infrastructure, and mentoring junior staff. This position offers a dynamic experience within a vibrant downtown Vancouver office and represents an opportunity to impact high-performing teams.

Benefits

Hybrid flexibility

Competitive full-time opportunity

Supportive creative tech environment

Qualifications

• 5+ years in IT operations or tech leadership roles.
• Hands-on experience in cloud infrastructure and security frameworks.
• Familiarity with creative production environments.

Responsibilities

• Lead technical resource for internal IT operations.
• Resolve Tier 2/Tier 3 technical support tickets.
• Build and configure systems for onboarding.

Skills

Troubleshooting

Communication

Stakeholder Management

Cloud Infrastructure

Endpoint Management

Education

Bachelor's or Master’s in Information Technology, Computer Science

Tools

Ticketing systems

MDM tools

Security frameworks

AWS

Azure

GCP

Job description

Position: IT Tech Lead

Location: Hybrid role, Downtown Vancouver, BC

Employment Type: Full-Time

Client Industry: Creative Technology / Entertainment

About Collavion

Collavion is a forward-thinking recruitment and talent solutions partner serving diverse sectors including healthcare, finance, AI, gaming, and manufacturing/logistics. We combine creative talent sourcing, data-driven market insights, and personalized service to help organizations build high-performing teams.

We are currently hiring on behalf of one of our creative-tech clients, known for blending art, technology, and innovation in a collaborative environment. To support their growing operational and infrastructure needs, we’re looking for a full-time IT Tech Lead to join their Vancouver-based team in a hybrid capacity.

Position Overview

As the IT Tech Lead, you’ll take on a hybrid role that combines leadership, systems support, security oversight, and technical collaboration with cross-functional teams. This is a non-traditional role where you’ll handle everything from resolving support tickets to onboarding new creative staff, building machines, and supporting infrastructure and security efforts.

This opportunity is ideal for a versatile, hands-on leader who thrives in a creative, tech-driven environment and enjoys working closely with both technical and non-technical stakeholders.

Key Responsibilities

Technical Operations, Support & Security, Creative Enablement, Infrastructure Oversight

• Act as the lead technical resource for internal IT operations, reporting directly to client-side leadership
• Resolve Tier 2 system administration and Tier 3 infrastructure/security support tickets
• Manage endpoint systems, user accounts, security protocols, and access controls across Windows/macOS environments
• Build, configure, and deploy machines for onboarding new hires, especially artists, designers, and engineers
• Partner with creative and technical teams to support proof-of-concept builds and toolset testing
• Maintain cloud environments (AWS, Azure, or GCP) including IAM, backups, monitoring, and compliance
• Monitor network health, performance, and endpoint protection systems
• Own IT documentation, asset inventory, procurement, and vendor relationships
• Assist with broader IT strategy, policy development, and scaling internal systems
• Mentor junior IT or support team members as needed
  
  

Preferred Qualifications

• Bachelor's or Master’s degree in Information Technology, Computer Science, or a related field
• 5+ years in IT operations or tech leadership roles, ideally in creative, digital, or production environments
• Expertise in cloud infrastructure, endpoint management, and enterprise IT systems
• Familiarity with creative production environments, pipelines, and POC development
• Hands-on experience with ticketing systems, MDM tools, and security frameworks
• Strong troubleshooting, communication, and stakeholder management skills
• Comfortable balancing long-term strategy with immediate hands-on tasks
• Must be located in Vancouver and available for hybrid work from the client’s downtown office
  
  

Why This Role?

• Join a highly creative, tech-forward organization through Collavion
• Hybrid flexibility with a vibrant downtown Vancouver team
• Hands-on leadership role with variety and real impact
• Support high-performing creative and technical teams in a fast-evolving environment
• Competitive full-time opportunity with long-term potential
  
  

Ready to wear multiple hats and lead with impact?

Submit your resume and a brief note about your technical leadership experience to [e-mail] or apply via our careers page.