IT Support & Training Specialist

SJR; Winnipeg; On-site; CAD 52,000 - 76,000; Full time

Job summary

St. John’s-Ravenscourt School in Winnipeg seeks an IT Support & Training Specialist to provide frontline technology support and user training for faculty and staff.

The role combines help desk, onboarding coordination, documentation development, and technology adoption activities to ensure employees use School technology effectively and securely. Working with the Information Systems team, you will support user accounts, applications, Microsoft 365, classroom tech, AV systems, and contribute

Qualifications

• Post-secondary education in Information Technology, Educational Technology, Adult Education, or related discipline.
• Minimum of three years of customer-facing technical support experience.
• Experience delivering training and developing user documentation.
• Experience in an educational setting; familiarity with Microsoft 365 technologies is a plus.
• Assets: Apple Certified Support Professional, ITIL 4 Foundation, Google Certified Educator, or adult education credential.

Responsibilities

• Provide frontline technology support and user training for faculty and staff across the School.
• Coordinate onboarding/offboarding processes; deliver training programs and maintain documentation.
• Assist with technology implementations, upgrades, and change management initiatives.
• Support user accounts, applications, Microsoft 365, classroom technology, and AV systems.
• Promote technology adoption and continuous learning across the School community.

Job description

St. John’s-Ravenscourt School is a respectful learning community that inspires academic excellence, creative expression, active healthy living and social responsibility in order to develop compassionate and confident individuals. SJR is an independent co-educational Kindergarten to Grade 12 university-preparatory day school that prepares students for university and the challenges of the world beyond.

IT Support & Training Specialist

Full-Time Permanent Position. Reporting to the Information Systems Manager, the IT Support & Training Specialist is responsible for providing frontline technology support and user training for faculty and staff across the School. The position combines help desk support, training delivery, onboarding coordination, documentation development, and technology adoption activities to ensure employees can use School technology effectively, confidently, and securely.

Working closely with the Information Systems Support Specialist and other members of the Information Systems team, the Specialist provides support for user accounts, applications, Microsoft 365, classroom technology, audio/visual systems, and other day-to-day technology needs.

The position also coordinates technology onboarding and offboarding processes, develops and delivers training programs, maintains user guides and support documentation and assists with technology implementations, upgrades, and change management initiatives.

In addition to providing technical support and training, the Specialist plays an important role in promoting technology adoption and continuous learning across the School community.

The position requires excellent customer service, strong communication skills, sound judgment, and the ability to explain technical concepts to users with varying levels of technical experience.

The successful candidate will be collaborative, patient, adaptable, and committed to delivering responsive and professional service.

The ideal candidate will have post-secondary education in Information Technology, Educational Technology, Adult Education, or a related discipline. They will have a minimum of three years of experience providing technical support in a customer-facing environment, along with demonstrated experience delivering training and developing user documentation. Experience in an educational setting, familiarity with Microsoft 365 technologies, Apple Certified Support Professionals, ITIL 4 Foundation, Google Certified Educators, or an adult education or training credential will be considered assets.

By submitting an application for employment, applicants consent to the School conducting inquiries into suitability for employment by contacting references provided and/or former employers, verification of academic records and any information publicly available online, including social media. The duration of this consent is limited from the time of my application to the time that hiring for the 2026-2027 school year is completed. This information will not be shared with any other organization or individual outside of the School, without your request or prior authorization, unless required or permitted by law.

In accordance with its employment equity policy, SJR encourages applications from all qualified individuals.

We thank all who apply; only those candidates selected for an interview will be contacted.

SJR is committed to promoting the welfare of our students. All qualified applicants will be required to provide a clear Criminal Record Check and Child Abuse Registry Check prior to commencement of employment.

Accommodations for applicants with disabilities are available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting [e-mail]

SJR is proud to be accredited and affiliated with several local, national and international educational organizations.

Manitoba Education and Early Childhood Learning has created the Office of the Commissioner of Teacher Professional Conduct to review concerns about the professional conduct or competence of certified teachers and school clinicians. Find out more at www.edu.gov.mb.ca/k12/commissioner/index.html.