IT Support Technician

Peace River; Peace River; On-site; CAD 66,000 - 83,000; Full time

Job summary

The Town of Peace River is seeking an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. This hands-on role reports to the Director of Corporate Services and serves as the go-to technical resource for staff and Council.

You will troubleshoot day-to-day issues, set up equipment, manage Microsoft 365 user accounts, and coordinate with our MSP to maintain secure, reliable systems.

Qualifications

• A two-year diploma in Computer Systems, Network Technology, Information Technology or a related discipline, or an equivalent combination of education and experience.
• A minimum of three years of experience providing desktop and user support in a business environment.
• Experience administering Microsoft 365 user accounts and licenses, including Microsoft 365 Admin Center and Entra ID.
• Working knowledge of Windows desktop OS, Active Directory and networking fundamentals.
• Strong troubleshooting, organizational and problem-solving skills.
• Ability to explain technical concepts in plain language to non-technical users.
• A valid Class 5 Driver's Licence and the ability to pass a criminal record check.

Responsibilities

• Provide day-to-day on-site IT support to employees and Council across Town facilities.
• Troubleshoot computer, mobile device, printer, software and connectivity issues, coordinating with MSP as needed.
• Set up, configure and maintain computers, mobile devices, printers, peripherals and Microsoft 365 user accounts.
• Assist with employee onboarding and access management, password resets and permissions.
• Maintain IT equipment inventories, software licenses, subscriptions and records.
• Support municipal operations including telephone and access control systems and Council chambers AV.

Skills

Troubleshooting

Technical support

Customer service

Communication

Problem solving

Organizational skills

Independent work

Education

Two-year IT diploma

Equivalent education/experience

Tools

Microsoft 365 Admin Center

Entra ID

Active Directory

MSP coordination

Help desk ticketing

Job description

The Town of Peace River is looking for an IT Support Technician who enjoys solving problems, helping people and keeping technology running smoothly. If you're technically savvy, organized, approachable and take pride in providing great service, we'd love to hear from you!

Reporting to the Director of Corporate Services, this is a hands-on opportunity to play an important role in supporting the technology that keeps our municipality running. From helping employees troubleshoot everyday issues to setting up new equipment, managing user accounts and coordinating with our managed IT service provider, you'll be the go-to technical resource for staff and Council.

What You Will Be Doing

Being the go-to IT resource: Provide day-to-day, on-site technical support to employees and Council across Town facilities.

Solving problems: Troubleshoot computer, mobile device, printer, software and connectivity issues, working independently where possible and coordinating with our managed IT service provider (MSP) when needed.

Managing technology: Set up, configure and maintain computers, mobile devices, printers, peripherals and Microsoft 365 user accounts.

Supporting employees: Assist with employee onboarding and onboarding, user access, password resets, permissions and technology training.

Keeping things organized: Maintain IT equipment inventories, software licenses, subscriptions, renewals, procedures and system records. Supporting municipal operations: Help maintain telephone and access control systems, Council chambers audio-visual equipment and departmental software applications.

Making things better: Identify recurring issues, recommend practical improvements and assist with implementing approved technology changes. Working collaboratively: Build positive relationships with employees, Council, vendors and our managed IT service provider to ensure technology needs are addressed.

Qualifications and Skills

• A two-year diploma in Computer Systems, Network Technology, Information Technology or a related discipline, or an equivalent combination of education and experience.
• A minimum of three years of experience providing desktop and user support in a business environment.
• Experience administering Microsoft 365 user accounts and licenses, including Microsoft 365 Admin Center and Entra ID.
• Working knowledge of Windows desktop operating systems, Active Directory and networking fundamentals, including TCP/IP, Wi-Fi and VPN.
• Strong troubleshooting, organizational and problem-solving skills.
• The ability to explain technical concepts in plain language and work effectively with people who may not be particularly tech-savvy.
• A high degree of confidentiality, discretion and professionalism.
• The ability to work independently, prioritize tasks and follow issues through to resolution.
• A valid Class 5 Driver's Licence and the ability to provide a satisfactory criminal record check.

Considered an asset:

• Experience working with a managed IT service provider or help desk ticketing system.
• Familiarity with Mitel telephony, Kantech access control or meeting-room audio-visual systems.
• Industry certifications such as CompTIA A+, Network+ or Microsoft certifications.
• Experience with municipal software, including Diamond financial software or ESRI GIS.

Position Details Salary: $66,487 to $83,486 Hours: Monday to Friday 8:30 am to 5:00 pm Evening and weekend work as required. Closing: Open until the right candidate is hired.