Cloud Technical Solutions Developer, Storage and Databases

Socket.dev; Southwestern Ontario; On-site; CAD 144,000 - 147,000; Full time

Job summary

Google Cloud Platform is seeking a Technical Solutions Developer to own critical customer issues and provide level two support to our teams. You will troubleshoot a mix of debugging, networking, and system administration tasks, and help enhance product tooling and documentation.

Join a global team delivering enterprise-grade cloud solutions and helping customers adopt Google Cloud with high-quality support, ongoing improvements, and new investigative tools.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 9 years of experience reading/debugging in Java, C, C++, and Python, etc.
• 9 years of experience troubleshooting and triaging customer issues across hardware, software, or networks.
• Experience with SQL/NoSQL databases.

Responsibilities

• Work as part of a global team to provide 24x7 customer support.
• Diagnose and resolve customer issues on Google Cloud Platform products.
• Develop tools for faster diagnosis and improve deployment processes.
• Collaborate with Product and Site Reliability teams to improve supportability and production quality.
• Learn Google's product technology and architectures to troubleshoot complex customer issues.

Skills

Java

C/C++

Python

SQL/NoSQL

Troubleshooting & triage

Education

Bachelor's degree in CS or related field

Tools

Docker

Kubernetes

Job description

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems, a related technical field, or equivalent practical experience.
• 9 years of experience reading/debugging in Java, C, C++, software framework, Python, Shell, Perl, or JavaScript.
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience working with SQL/NoSQL databases.

PREFERRED QUALIFICATIONS:

• Experience with virtualization and containers (Docker, containers), Kubernetes, image repositories, container tooling (docker client, kubectl).
• Experience writing and executing SQL queries against large datasets and log files, to troubleshoot technical issues and analyze usage patterns.
• In-depth network troubleshooting experience, including collecting and reading packet captures.
• Knowledge of core data structures and concepts: HTTP protocol, web frameworks, and common web technologies.
• System/network administrator level knowledge of Linux/Unix or operating systems (from Kernel to Shell and beyond, file systems and client-server protocols).

ABOUT THE JOB:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Solutions Developer, you will own our large and important customer issues in addition to providing level two support to our other support teams. You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive the success of Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $150000 - $217000 (USD) + 15% bonus target + equity + benefits

Canada: $144000 - $147000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google https://www.google.com/about/careers/applications/benefits/.

RESPONSIBILITIES:

• Work as part of a team of Developers/Consultants that globally ensure 24 hour customer support.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an in-depth knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Developing teams to improve the supportability, products, and interact with Site Reliability Developers teams to drive high-quality production.