IT Support Specialist - Bilingual

Ameritech Facility Services LLC; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Dentalcorp is seeking a Bilingual IT Support Specialist to be the trusted first point of contact for corporate users and dental practice teams in Canada. You will provide deskside, remote, and service desk support, including VIP assistance for senior leaders.

You will resolve a wide range of Windows 10/11, Microsoft 365, Teams, VPN, and device issues while collaborating with vendors to ensure secure, reliable technology across multi-site operations.

Qualifications

• 5+ years of corporate deskside and service desk support experience.
• Bilingual written and verbal English/French with a customer-first mindset.
• Strong hands-on experience with Windows 10/11, Microsoft 365, Teams, Outlook.
• Proficiency with Entra ID, Active Directory, IAM, SSO and MFA.
• Experience with device lifecycle, ITIL-based processes, security standards and change control.
• Strong troubleshooting across networks, VPN, wireless, VoIP, Meraki and FortiGate.

Responsibilities

• Be the trusted first point of support for corporate users and practice teams.
• Deliver deskside, remote and service desk assistance, including VIP support for leaders.
• Own incidents from intake to resolution, document steps and escalate when needed.
• Create and maintain technical documentation, SOPs and end-user guides.
• Collaborate with vendors, MSPs and internal teams to ensure secure, reliable tech.

Skills

Bilingual English/French

Corporate deskside support

Service-oriented mindset

Vendor collaboration

Documentation skills

Strong troubleshooting

Education

Microsoft certification

CompTIA A+

CompTIA Network+

CompTIA Security+

ITIL

Tools

Entra ID

Active Directory

IAM

SSO

MFA

Job description

The Opportunity

The Opportunity Join Dentalcorp as a Bilingual IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running smoothly. In this highly visible role, you will use your English and French communication skills to solve meaningful technical challenges, support modern workplace technologies, and deliver a standout service experience for team members across the business while growing your expertise in a fast‑paced, people‑focused organization.

Who You Are

Who You Are You are a bilingual, service-driven IT professional who thrives on solving problems, building trust, and making technology feel seamless for the people you support. With strong troubleshooting skills, clear English and French communication, and a customer-first mindset, you take ownership from first contact through resolution while staying organized across competing priorities. You bring professionalism, discretion, and urgency when supporting senior leaders, and you enjoy collaborating with teams, vendors, and managed service providers to deliver secure, reliable, and exceptional technology experiences across a fast-moving, multi-site environment.

In This Role

The In This Role, You Will Be a trusted first point of support for corporate users and dental practice teams, delivering responsive deskside, remote, and service desk assistance, including white‑glove support for senior leaders. Solve a wide range of everyday technology challenges across Microsoft 365, Windows devices, VoIP, telecommunications, mobile devices, printers, conference room technology, business‑critical applications, connectivity, VPN, wireless, and peripherals. Support the full device lifecycle by staging, imaging, deploying, maintaining, and troubleshooting hardware that keeps teams productive. Own incidents and service requests from intake through resolution by prioritizing, documenting, escalating, monitoring progress, meeting service levels, and keeping stakeholders informed. Help team members stay securely connected by supporting user accounts, password resets, access requests, provisioning, SSO, MFA, and identity and access activities across Entra ID, Active Directory, and related platforms.

Partner closely with vendors, managed service providers, local IT providers, dental practice teams, and internal technical teams to deliver seamless support. Spot patterns, support root cause analysis, and contribute ideas that strengthen service quality and the overall user experience. Create and maintain practical technical documentation, knowledge articles, SOPs, and end‑user support materials that make support more consistent and efficient. Champion reliable, secure support by following IT standards, security policies, access controls, change management practices, and operational procedures. Contribute to technology deployments, acquisitions, office initiatives, and operational projects that support Dentalcorp’s continued growth.

What You’ll Bring

• 5+ years of corporate deskside and service desk support experience in a medium to large enterprise environment, including white‑glove support for senior executives and leadership teams, is required.
• Bilingual written and verbal communication skills in English and French, with a customer-first mindset and commitment to exceptional service, are required.
• Strong hands‑on experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, enterprise applications, hardware, peripherals, mobile devices, printers, and conference room technologies is required.
• Proficiency with Entra ID, Active Directory, IAM, user provisioning, access administration, SSO, MFA, password management, and access‑related troubleshooting is required.
• Experience with device lifecycle management, ITIL‑based support processes, IT security standards, access controls, change management, technical documentation, and end‑user support materials is required.
• Strong troubleshooting skills across network connectivity, VPNs, wireless networks, VoIP systems, Meraki, and FortiGate environments, with sound judgment to resolve issues independently and escalating when needed.
• Ability to stay organized, prioritize competing demands, support high‑priority executive issues, and coordinate effectively with vendors, managed service providers, local IT providers, and internal technical teams.
• Experience supporting healthcare, dental, or multi‑site environments and certifications such as Microsoft, CompTIA A+, Network+, Security+, or ITIL are considered assets.

Why Dentalcorp?

Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry‑leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values—Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences—guide how we innovate, collaborate, deliver, and put people at the centre.

The salary range for this position is $65,000 CAD to $85,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations.

This job posting is for an existing vacancy. You will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work‑from‑home days.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process.

We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.

Our purpose is to provide the best care for our patients. We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes. We are the future of dentistry: a network‑driven, entrepreneurial approach with the knowledge, scale and cutting‑edge technology to transform healthcare in Canada.