IT Support Specialist - Bilingual

Dentalcorp; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Bonus up to 10%

Competitive total rewards & benefits

Job summary

Dentalcorp is seeking a Bilingual IT Support Specialist to join our Toronto-based Support Centre. You will use English and French to resolve a wide range of tech issues for corporate users and dental practices, delivering white-glove service across a fast-moving organization.

The role involves managing devices, supporting Microsoft 365, and working with Entra ID/Active Directory within a hybrid on-site/work-from-home model. Knowledge of ITIL and security practices is a plus.

Qualifications

• 5+ years of corporate deskside/service desk support in a medium to large enterprise.
• Bilingual English/French written and verbal communication with a customer-first mindset.
• Strong experience with Windows, Microsoft 365, Teams, Outlook, and enterprise apps.
• Experience with Entra ID, Active Directory, IAM, SSO/MFA and access management.
• Knowledge of ITIL-based processes, security standards, and documentation.

Responsibilities

• Provide deskside, remote, and service desk support including executive-level assistance.
• Troubleshoot and resolve issues across Windows devices, VPNs, network, VoIP, and peripherals.
• Manage device lifecycle: staging, imaging, deployment, maintenance, and retirement.
• Own incidents from intake to resolution, update stakeholders, and meet SLAs.
• Create/run knowledge articles, SOPs, and end-user documentation.

Skills

Bilingual English/French communication

Deskside and service desk support

Windows 10/11 support

Microsoft 365 / Teams / Outlook

Entra ID / Active Directory / IAM

VPN / network troubleshooting

Customer-focused service

Tools

Meraki

FortiGate

VoIP systems

Job description

The Opportunity

Join Dentalcorp as a Bilingual IT Support Specialist and play a key role in keeping our corporate Support Centre and national network of dental practices connected, supported, and running smoothly. In this highly visible role, you will use your English and French communication skills to solve meaningful technical challenges, support modern workplace technologies, and deliver a standout service experience for team members across the business while growing your expertise in a fast-paced, people-focused organization.

Who You Are

You are a bilingual, service-driven IT professional who thrives on solving problems, building trust, and making technology feel seamless for the people you support. With strong troubleshooting skills, clear English and French communication, and a customer-first mindset, you take ownership from first contact through resolution while staying organized across competing priorities. You bring professionalism, discretion, and urgency when supporting senior leaders, and you enjoy collaborating with teams, vendors, and managed service providers to deliver secure, reliable, and exceptional technology experiences across a fast-moving, multi-site environment.

In This Role, You Will

• Be a trusted first point of support for corporate users and dental practice teams, delivering responsive deskside, remote, and service desk assistance, including white-glove support for senior leaders.
• Solve a wide range of everyday technology challenges across Microsoft 365, Windows devices, VoIP, telecommunications, mobile devices, printers, conference room technology, business-critical applications, connectivity, VPN, wireless, and peripherals.
• Support the full device lifecycle by staging, imaging, deploying, maintaining, and troubleshooting hardware that keeps teams productive.
• Own incidents and service requests from intake through resolution by prioritizing, documenting, escalating, monitoring progress, meeting service levels, and keeping stakeholders informed.
• Help team members stay securely connected by supporting user accounts, password resets, access requests, provisioning, SSO, MFA, and identity and access activities across Entra ID, Active Directory, and related platforms.
• Partner closely with vendors, managed service providers, local IT providers, dental practice teams, and internal technical teams to deliver seamless support.
• Spot patterns, support root cause analysis, and contribute ideas that strengthen service quality and the overall user experience.
• Create and maintain practical technical documentation, knowledge articles, SOPs, and end-user support materials that make support more consistent and efficient.
• Champion reliable, secure support by following IT standards, security policies, access controls, change management practices, and operational procedures.
• Contribute to technology deployments, acquisitions, office initiatives, and operational projects that support Dentalcorp’s continued growth.

What You’ll Bring

• 5+ years of corporate deskside and service desk support experience in a medium to large enterprise environment, including white-glove support for senior executives and leadership teams, is required.
• Bilingual written and verbal communication skills in English and French, with a customer-first mindset and commitment to exceptional service, are required.
• Strong hands-on experience supporting Windows 10/11, Microsoft 365, Teams, Outlook, enterprise applications, hardware, peripherals, mobile devices, printers, and conference room technologies is required.
• Proficiency with Entra ID, Active Directory, IAM, user provisioning, access administration, SSO, MFA, password management, and access-related troubleshooting is required.
• Experience with device lifecycle management, ITIL-based support processes, IT security standards, access controls, change management, technical documentation, and end-user support materials is required.
• Strong troubleshooting skills across network connectivity, VPNs, wireless networks, VoIP systems, Meraki, and FortiGate environments, with sound judgment to resolve issues independently and elevate when needed.
• Ability to stay organized, prioritize competing demands, support high-priority executive issues, and coordinate effectively with vendors, managed service providers, local IT providers, and internal technical teams.
• Experience supporting healthcare, dental, or multi-site environments and certifications such as Microsoft, CompTIA A+, Network+, Security+, or ITIL are considered assets.

Why Dentalcorp?

Dentalcorp is North America’s leading and fastest-growing network of dental practices. Through industry-leading technology, expertise, and scale, we help practices grow while supporting dental professionals to retain their clinical autonomy. Here, you’ll be trusted with meaningful responsibility, supported to grow, and surrounded by people who share ideas and raise the bar together. Our Beyond Brilliant values—Beyond the Status Quo, Beyond Excellence, Brilliant Together, and Brilliant Experiences—guide how we innovate, collaborate, deliver, and put people at the centre.

The salary range for this position is $65,000 CAD to $85,000 CAD annually (plus a bonus of up to 10% and competitive total rewards and benefits package). Offers within this range are determined based on relevant experience, skills, and qualifications, as well as internal equity considerations. This job posting is for an existing vacancy.

You will be based at our Toronto Support Centre, located at 181 Bay Street in the heart of Toronto’s financial district. This position will be on site from Monday to Thursday, with Fridays designated as work-from-home days.

Candidates must be legally eligible to work in Canada. At Dentalcorp, we recognize that inclusivity and diversity strengthen our culture and make us better. We are committed to ensuring that the talent we hire is reflective of the diverse communities and patients we serve. To ensure equal opportunity for all candidates, we strongly encourage applicants requiring an accommodation to let their recruiter know during the recruitment/selection process. We appreciate all applicants for taking the time to apply, however, only those selected for an interview will be contacted.