IT Support Specialist

CIS Ontario; Toronto; On-site; CAD 45,000 - 60,000; Full time

Job summary

Bayview Glen, a leading independent school in Toronto, is seeking a full-time Information Technology Support Specialist. The role involves delivering technical support to staff and students, troubleshooting hardware and software issues, and improving IT workflows. Candidates must possess relevant qualifications and exhibit strong problem-solving and communication skills. The position contributes to a dynamic educational environment, ensuring effective technology usage.

Benefits

Generous group benefit and RRSP plan

Collegial work environment

Onsite fitness facilities

Lunches and parking provided

Summer Hours

Qualifications

• At least 1 year of hands-on experience in a technical support environment.
• Proficiency in Windows OS and Microsoft software.
• Ability to multitask in a dynamic setting.

Responsibilities

• Provide first-line technical support for hardware and software.
• Assess and resolve user support requests efficiently.
• Install, configure, and maintain devices for optimal performance.

Skills

Problem-Solving

Communication

Technical Support

Adaptability

Education

University Degree or College Diploma in Information Technology

Tools

Windows OS

Microsoft OneNote

Networking

VoIP

A/V systems

Job description

Founded in , Bayview Glen is an independent, co-educational university preparatory day school with more than students from Preschool through to Grade 12. Our school thrives on two closely connected campuses in the heart of Toronto and offers a truly transformative educational experience, intentionally creating a welcoming, vibrantly diverse community, guided by inspiring teachers and fueled by a forward-looking curriculum. Bayview Glen is a member of the CIS Ontario, CAIS, NAIS and Round Square organizations.

Bayview Glen is seeking a full-time Information Technology Support Specialist to join our team. Reporting to the Director of Information Technology, you will deliver front-line technical support to staff, faculty, and students, resolving issues related to hardware, software, and communication systems.

We value inclusivity, fairness, and equal opportunity, ensuring every voice is heard. Integrity is our foundation and we believe in transparent, respectful interactions. Adaptability and innovation are key as we embrace change and creative thinking to enhance our programme. If you’re ready to inspire, learn and innovate, we invite you to apply and be a part of our dynamic educational community!

• Provide first-line technical support for hardware, software, and applications, in person, remotely, by phone, or electronically.
• Assess and resolve user support requests efficiently while documenting issues in the ticketing system.
• Escalate critical incidents promptly and follow up to ensure timely resolution.
• Research technical problems and recommend system upgrades or workflow improvements.
• Analyze logged incidents to identify recurring issues and propose proactive solutions.
• Install, configure, and maintain devices, peripherals, and software to ensure optimal performance.
• Support school functions by setting up and operating audio-visual and conferencing equipment.
• Conduct regular audits of devices and ensure accuracy in IT asset and inventory databases.

What You’ll Need :

• University Degree or College Diploma in Information Technology or equivalent.
• At least 1 year of hands-on experience in a technical support environment, including troubleshooting and software deployment.
• Proficiency with Windows OS, Microsoft (especially OneNote), networking, VoIP, mobile devices, and A / V systems.
• Excellent problem-solving and communication skills, with a firm grasp of support best practices.
• A collaborative mindset with the ability to manage tasks independently and adapt to shifting priorities.
• Strong organizational skills and the ability to multitask in a dynamic, fast-paced setting.
• Curiosity for new technologies and the ability to evaluate their relevance to school environments.
• Willingness to occasionally work outside standard hours to support events or IT maintenance.

Here's What We Offer :

• A generous group benefit and RRSP plan
• A collegial work environment where employees have fun together
• A welcoming, vibrantly multicultural community
• Meaningful work in an educational environment with future leaders of tomorrow
• Onsite fitness facilities
• Lunches and parking provided
• Summer Hours

If you are passionate about advancing Bayview Glen's mission and have a proven track record in providing technical support and being a team player, we invite you to submit a cover letter and resume (combined into one document) to by June 18, . Please indicate the name of the position you are applying for in the subject line.

At Bayview Glen, we are committed to fostering an inclusive, accessible environment where all members of our school community feel valued, respected, and supported. We encourage qualified applications from the diverse communities in which we live and serve, and who may contribute to the further diversification of perspectives and ideas. We will accommodate needs under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact our Human Resources Department for assistance if required.

As a condition of employment, successful candidates will need to provide a current vulnerable sector screening from the police jurisdiction in which they reside prior to commencing employment.

We would like to thank all applicants in advance for your interest; however only those candidates invited for an interview will be contacted.

Explore more about Bayview Glen School, including our new - Strategic Plan : BE BOLD, by visiting our website at .

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