IT Support Specialist

NewFound Recruiting; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

NewFound Recruiting is seeking an IT Support Technician to provide comprehensive user support and manage IT service desk inquiries. The successful candidate will handle fault diagnosis, routine maintenance, and compliance with health and safety regulations, contributing to the company's operational efficiency. A commitment to diversity and inclusion is emphasized in our hiring process, ensuring an equal opportunity environment for all applicants.

Qualifications

• Experience in IT service desk and support roles.
• Understanding of Occupational Health and Safety guidelines.
• Familiarity with network setup and maintenance.

Responsibilities

• Provide user support and manage ticketing inquiries.
• Diagnose hardware/software issues and arrange repairs.
• Install and maintain workstations and network devices.
• Educate staff on software and system usage.

Skills

User Support

Fault Diagnosis

Training

Infrastructure Support

Compliance

Education

Diploma in IT or relevant field

Job description

Responsibilities:
1.User Support & IT Service Desk:

• Provide support to computer users and assist with ICT systems operations and maintenance.
• Respond to IT Service Desk inquiries and take full ownership of the ticketing system.
• Monitor problem types and frequencies; recommend potential improvements.
• Provide time estimates and track/report time accurately.

2.Fault Diagnosis & Issue Resolution:

• Diagnose and fix hardware/software configuration issues.
• Arrange repairs for faulty equipment.
• Help users maximize software functionality.
• Develop procedures to assist users effectively.

3.Routine Maintenance & Installation:

• Install and maintain corporate computers, LAN hardware, telephones, and network equipment.
• Install and configure software applications and updates as needed.
• Maintain IT consumable stock and asset inventory.
• Develop and maintain in-house systems documentation.

4.Training & Documentation:

• Educate staff on IT resource usage.
• Provide system orientations for new employees.
• Develop a thorough understanding of the organization’s software, procedures, and personnel.

5.Infrastructure Support:

• Assist the Network and System Manager with infrastructure projects.
• Set up user accounts for network and application access.
• Implement backup and recovery procedures.

6.Compliance & Security:

• Fulfill all duties under theOccupational Health and Safety Actand corporate OH&S policies.
• Ensure all activities comply withinformation security policies and procedures.

Newfound Recruiting is a Canadian professional services company, headquartered in Ottawa, Ontario and is one of Canada’s leaders in Professional Staffing and Recruiting. Currently, Newfound Recruiting is servicing clients across Canada, having established relationships in Ontario (Toronto and Ottawa), Alberta, British Columbia, Quebec, and Newfoundland. By applying innovative techniques, we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions. At Newfound, we believe that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age, race, colour, national origin, sex, gender, sexual orientation, religion, physical or mental disability, or any other category protected by law. All employment at Newfound is based on personal merit, qualifications, experience, ability, and job performance. Newfound welcomes and encourages applications from people with disabilities, and we will provide reasonable accommodations, accessible formats, and communication support upon request to persons with disabilities during the recruitment and selection process. If you require accommodation, please contact our Human Resources department at [e-mail]