IT Support Specialist

Boshart Industries Inc.; Milverton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry leader in plumbing and water well distribution seeks a dedicated IT Support Specialist. This role is pivotal in ensuring the smooth operation of IT systems, providing tier 1 support for software and hardware issues, and maintaining network solutions. The company prides itself on a culture of excellence, offering a secure and inclusive work environment where employees are valued and career growth is fostered. Join a team that celebrates achievements and invests in your professional development while contributing to a legacy of over 70 years in the industry.

Benefits

Comprehensive health benefits

Career growth opportunities

Inclusive work environment

Qualifications

• Knowledge of networking fundamentals and office administration.
• Experience with Windows and Linux server roles.

Responsibilities

• Support operating systems and associated software.
• Installation and troubleshooting of PCs and mobile devices.
• Provide on-call technical support and maintain service desk.

Skills

Problem Solving

Teamwork

Interpersonal Skills

Flexibility

Education

College Diploma

Tools

Office 365

Windows Server

Linux Server

Microsoft Office

Adobe

Job description

Boshart Industries is based in Milverton, Ontario, (which is located 40 minutes West of Kitchener) with an impressive legacy of 70 years as a Master Distributor in the plumbing and water well industry as well as a complimentary secondary business in Manufacturing. Our unwavering dedication lies in cultivating excellence among our employees. We achieve this by fostering a secure, enjoyable, and inclusive work environment, where achievements, milestones, and successes are regularly recognized and celebrated.

As a Living Wage Employer, we firmly believe in providing fair and equitable compensation to our valued team members. Alongside competitive salaries, we offer comprehensive health benefits that prioritize the well-being of our employees. Moreover, within our flourishing organization, abundant career growth opportunities await those seeking to forge a rewarding and progressive professional journey.

At Boshart Industries, we are committed to both the personal and professional development of our employees. By combining our extensive experience with a steadfast commitment to creating an empowering workplace, we continue to thrive as an industry leader.

Learn more about Boshart Industries. Click the link below

https://www.youtube.com/watch?v=6SrZy5Ci3dk

ABOUT THE ROLE:

This role helps support the secure and stable operation of IT systems, including personal computers, servers, network and telephony equipment. Tier 1 support and analysis of end user software and hardware issues in a timely and accurate fashion.

MAJOR RESPONSIBILITIES:

· Support all operating systems and their associated software

· Installation, configuration, maintenance, and troubleshooting of PCs, mobile devices, and printers

· Support connection solutions including local area networks, company website, intranet, Internet applications, faxing systems, and PBX

· Provide on-call technical support

· Communicate regularly and effectively with customers on open ticket status

· Administer and maintain end user accounts, permissions, and access rights

· Provide support for mobile/remote users and offices

· Implement system updates to improve performance and stability

· Support software and hardware improvements, upgrades, and/or purchases

· Assist with research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts

· Protect operations by keeping information confidential

· Maintain service desk and asset management

ADDITIONAL RESPONSIBILITIES:

· Assist with programming projects

· Contributes to team effort by accomplishing related results as needed

MINIMUM QUALIFICATIONS:

· College Diploma or equivalent Knowledge

TECHNICAL KNOWLEDGE/EXPERIENCE

· Networking fundamentals knowledge

· Office 365 administration

· Knowledge of Windows and Linux server roles (email, Active Directory, Print and File services, etc.)

· Knowledge of a wide variety of computer hardware (mobile, server, telephony, printers, etc.)

· Knowledge of a wide variety of corporate software (Microsoft Office, Microsoft Project, Adobe, etc.)

BEHAVIOURAL:Demonstrated ability to apply the following behavioral competencies on the job:

• Problem Solving -Anticipating, analyzing, diagnosing and resolving problems
• Teamwork - Working effectively and productively with others
• Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people
• Flexibility - Agility in adapting to change

PREFERRED QUALIFICATIONS:

• Operating system fundamentals
• Basic programming knowledge
• Customer service skills
• A+ Certification

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please go toCareers - Boshart Industriesto submit your resume. We thank all applicants for their interest in joining Boshart Industries Inc; however, only those candidates selected for an interview will be contacted.

Boshart Industries is an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We are committed to making our interview process fully accessible for people of all abilities. Accommodations will be provided upon request, to support candidates’ participation in all aspects of the recruitment process. If you require an accommodation for the recruitment/interview process, please let us know to ensure that the appropriate accommodations are in place.

This job description does not imply that these requirements are the exclusive requirements of this position. This position requires performance of additional related duties as needed.