IT Support Specialist

Conifex; Mackenzie; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Pension plan

Career development

Professional development

Job summary

Conifex Timber Inc. is seeking an IT Support Specialist based in Mackenzie, BC. This hands-on, on-site role delivers first-level IT support for corporate and industrial environments, ensuring reliable IT/OT systems, documentation, and incident resolution.

The ideal candidate holds a bachelor’s in IT/CS and at least 3 years in IT support, with strong Windows, networking, cybersecurity, and ITSM knowledge. On-call rotation and occasional after-hours may be required.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• Minimum 3 years IT support/administration experience.
• Strong knowledge of Windows environments, networking, cybersecurity, and IT service management.
• Ability to lift and install IT/network equipment; on-call rotation.
• Role is not remote and based in Mackenzie, BC.

Responsibilities

• Provide first-level IT support via phone, email, and IT ticketing system.
• Diagnose and resolve hardware, software, networking and system issues.
• Document incidents, resolutions, and procedures.
• Monitor IT/OT systems and assist with maintenance and projects.
• Collaborate with internal departments and maintain confidentiality.

Skills

Windows OS

Networking

Cybersecurity

ITIL/ITSM

Customer service

Communication

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

MS Teams

Remote support tools

Hyper-V

Azure

Microsoft 365

IT ticketing system

Job description

The IT Support Specialist is a hands-on, onsite technical role responsible for delivering first-level IT support to employees working in both corporate and industrial operating environments. As a key member of the IT team, the IT Support Specialist plays an essential role in maintaining the reliability, security, and performance of information technology (IT) and operational technology (OT) systems that support day-to-day business operations. This position requires a proactive, service-oriented professional who can effectively troubleshoot technical issues, support infrastructure, and contribute to continuous improvement initiatives.

Based in Mackenzie, BC the IT Support Specialist provides timely and professional technical assistance through multiple channels, including phone, email, and an IT ticketing system. The role is responsible for diagnosing and resolving hardware, software, network, and system issues, taking ownership of incidents from initial intake through resolution, and escalating issues when appropriate. Accurate documentation of incidents, resolutions, and procedures is a key component of this position, as is the ability to prioritize and manage competing support requests.

In addition to user support, the IT Support Specialist assists with monitoring IT and OT systems using logs, alerts, and dashboards, and supports system maintenance, upgrades, and IT projects. The role works within Windows desktop and server environments, supports virtualization platforms such as Hyper-V, Microsoft 365 and Azure environments. Collaboration with internal departments and contribution to internal knowledge bases are important aspects of maintaining effective service delivery and improving IT processes.

The IT Support Specialist works Monday to Friday, with occasional after-hours, weekend, or on-call support required to meet operational needs. This role requires the ability to work independently, maintain a high level of professionalism and confidentiality, and communicate technical concepts clearly to non-technical users.

Qualifications for this role include a bachelor’s degree in Information Technology, Computer Science, or a related field, along with a minimum of three years of experience in IT support or IT administration. Strong technical knowledge of Windows environments, networking fundamentals, cybersecurity principles, and IT service management practices is required. The position also requires the physical ability to lift and install IT/network equipment and willingness to participate in an on-call rotation.

Duties

Key Responsibilities

Technical Support & Service Delivery

• Provide timely, accurate, and professional desktop and technical support via phone, email, and the IT ticketing system
• Troubleshoot and resolve hardware, software, networking and system issues
• Take ownership of issues from intake through resolution, escalating when required
• Accurately document incidents, resolutions, and procedures
• Prioritize incoming requests and manage competing demands effectively

Systems & Infrastructure

• Monitor IT and OT systems using logs, alerts, and dashboards
• Assist with system maintenance, upgrades, and IT projects
• Support Windows desktop and server environments
• Work with virtualization platforms (e.g., Hyper-V)
• Support Microsoft 365 and Azure environments (asset)

Process Improvement & Collaboration

• Identify opportunities to improve IT processes and service delivery
• Contribute to internal knowledge bases and documentation
• Collaborate cross-functionally with other departments
• Maintain a positive and professional company image in all interactions

Work Schedule

• Monday to Friday
• Occasional after-hours, weekend, or on-call work may be required due to IT/OT operational needs

Qualifications

Qualifications & Experience

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Relevant certifications (CompTIA, Cisco CCNA, Microsoft certifications) are considered an asset

Experience

• Minimum 3 years of experience in IT support or IT administration
• Experience supporting remote or industrial locations preferred
• Experience in lumber, manufacturing, or industrial environments is an asset
• Winter driving experience (including unpaved and radio-controlled roads) is an asset

Technical Skills

• Strong knowledge of Windows desktop and server environments
• Solid understanding of networking concepts, protocols, and security principles
• Experience with cybersecurity fundamentals and IT systems management
• Familiarity with ITIL or IT service management frameworks
• Experience supporting users via phone, email, MS Teams, or remote tools

Professional Skills

• Strong customer-service orientation
• Excellent verbal and written communication skills
• Ability to explain technical concepts to non-technical users
• Strong analytical, organizational, and problem-solving skills
• Ability to work independently while managing multiple priorities
• High level of confidentiality and professionalism

Additional Requirements

• Ability to lift and install IT/network equipment
• Willingness to participate in IT on-call rotation
• This position is not remote and is based in Mackenzie, BC

Additional Info

Why Join Conifex

• Be part of a collaborative, safety-focused team
• Work in a hands-on IT role supporting real-world operations
• Opportunity to grow technical skills in IT and Operational Technology
• Make a meaningful impact in a critical support function
• Team Environment: A supportive and inclusive team environment.
• Excellent Pension Plan: Secure your future with our robust pension offering.
• Career Development: We invest in you - opportunities for professional development and career growth.

I confirm that the information provided is accurate.

Company Profile

Conifex Timber Inc. Address: 980-700 West Georgia Street, Vancouver, British Columbia, V7Y 1B6, Canada Website: https://conifex.com/

Our name is a combination of the words ‘Conifer’ and ‘Excellence,’ and excellence is what we strive to achieve – in our fibre, our products, our partners, and most importantly in our greatest resource, the people who work for us. We place people at the centre of everything we do and we want to help our people achieve their best.

We offer competitive salaries, benefits, professional development and many opportunities to advance. You will join a positive, supportive team that promotes excellence and safety in all we do.

As part of the Conifex team, you will have the opportunity to make a difference on our land base, contribute to your community and lead the future of forestry.

We appreciate your interest in working with us however, only those applicants shortlisted will be contacted. If you do not hear from us about this position, please accept our sincere appreciation for your interest in our organization! We encourage you to watch out for future opportunities.