IT Support Analyst

BCLMA; Vancouver; Hybrid; CAD 63,000 - 68,000; Full time

Benefits offered by this job

Health Benefits

Lifestyle Benefit

Tenant Fitness Centre

Paid Parental Leave top up

Paid Time Off

Education Reimbursement

Financial Benefits

Fun Environment

Awards

Job summary

Lawson Lundell LLP in Vancouver is seeking an IT Support Analyst (Help Desk) to join our IT team. The role is based in our downtown Vancouver office and involves providing Tier 1 support, assisting with audio/video setups and maintaining our Microsoft 365 and security tools.

You will handle on-call after-hours support, work with end-user devices and collaboration platforms (Cisco Webex, MS Teams, Zoom), and collaborate with vendors.

Qualifications

• Certificate or diploma in information technology or computer systems.
• Microsoft Office/Windows experience.
• 2+ years’ experience in end‑user tech support incl. Windows 11, MS 365, Adobe, Mac/iOS, remote access, VOIP, A/V tech.
• Strong technical and analytical skills.
• Excellent verbal and written English communication.
• Interpersonal skills and a positive attitude.
• Resilience in stressful situations.
• Self‑motivated and able to multi‑task.
• Willing to work flexible hours.
• Onsite in downtown Vancouver; security check required.
• Canadian criminal records check completed.

Responsibilities

• Tier 1 IT support; troubleshoot via calls and emails to Help Desk.
• Provide after-hours on-call support on rotation.
• Support and setup of Audio/Video conferencing in meeting rooms.
• Support computer equipment and office phone setup/moves.
• Investigate and resolve end‑user issues with app/peripheral tech.
• Support IT environment: desktops, MDM, AD/Entra/MFA, Office, security, video/web platforms (Webex, Teams, Zoom).

Skills

Communication

Analytical skills

Multitasking

Resilience

Self-motivation

Customer service

Education

IT diploma or certificate

Tools

Microsoft Office

Windows 11

Microsoft 365

Adobe

Mac/iOS

RDP/VPN

VOIP

A/V techs

Job description

Lawson Lundell LLP is a leading regional Canadian business law firm with offices in Vancouver, Kelowna, Calgary and Yellowknife, who is known for its practical, strategic approach to legal and business problems. The firm is recognized and respected by its peers in legal and business publications and was recently named one of BC’s Top Employers for 2026. Business in Vancouver also recognized Lawson Lundell LLP as the fastest growing law firm in Western Canada.

We are currently recruiting for the position of IT Support Analyst (Help Desk). This role is located in our Vancouver office. Join a team of IT professionals that enjoy technology and support each other in the delivery of exceptional IT services to the firm.

Responsibilities for this position include, but are not limited to:

IT Support Responsibilities:

• Tier 1 IT Support – troubleshoot requests coming from calls and emails to the IT Help Desk.
• Provide after hours on‐call support on rotating schedule.
• Support & setup of Audio/Video conferencing technology in meeting rooms.
• Support for computer equipment & office phone setup and moves.
• Investigate, troubleshoot and resolve end‑user application or peripheral issues. This may involve working with application support teams and vendors.
• Support our IT environment, including Virtual & Physical desktops, mobile device management (MDM), access & identity management (AD, Entra, MFA), Microsoft Office suite, document management, endpoint and web security, and supporting video/web conferencing platforms – Cisco Webex, MS Teams, and Zoom.

Qualifications:

• Certificate or diploma in information technology or computer systems
• Microsoft Office/Windows experience
• 2+ years’ experience in supporting end‑user technologies, including Windows 11, Microsoft 365 apps/cloud services, Adobe, Mac/iOS, remote access (RDP, VPN), VOIP, A/V technologies
• Strong technical and analytical skills
• Excellent verbal and written communication skills in English
• Good Interpersonal skills and a positive attitude
• Ability to be resilient when dealing with stressful situations or people
• Self‑motivated and able to multi‑task
• Willing to work flexible hours when required
• This position is required to be onsite in the downtown Vancouver
• Successful completion of a Canadian criminal records check

Nice to have

• Experience working in a laws firm or professional services organization
• Microsoft Certifications
• You have a background in standard IT technologies and a strong understanding of ITIL

Thetypical salary range for this position is$63,000 - $68,000 annually; the base pay offered is based on location and may vary depending on job‑related knowledge, skills, experience, internal and market equity.

In addition to a competitive salary, we offer a variety of benefits, including:

• Health Benefits:extended health, dental, vision, out of country, life, AD&D.
• Lifestyle Benefit:reimbursement for purchases from a pre-approved list, including memberships and gym equipment.
• Tenant Fitness Centre:access to the fitness centre in our office building
• Paid Parental Leave top up.
• Paid Time Off:vacation time starts at 3 weeks, personal days, sick time, and a volunteer day every year.
• Education Reimbursement:we are committed to continued growth and development, and our educational reimbursement policy provides opportunity for our staff to expand on their skills and knowledge in the legal field.
• Financial Benefits:defined contribution pension plan matched by the firm, RRSP, TFSA, year-end bonuses and an employee referral bonus program.
• Fun Environment:annual year end party, happy hours, staff appreciation week, and many other social events.
• Awards: long term service and bonus vacation awards.

Although we thank all applicants for their interest in Lawson Lundell LLP, only shortlisted candidates will be contacted.