IT Support Specialist

Living Water Clinic; Lindsay; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Mon-Fri 8 AM – 5 PM

4 Paid Holidays

Career growth opportunities

Job summary

Living Water Clinic-Clinica Agua Viva is seeking an IT Support Specialist to provide day-to-day technical support across clinic locations, including hardware, software, network, and clinical technology. You will be the main point of contact for employee IT needs and coordinate with external vendors for escalated issues.

The role emphasizes ensuring minimal disruption to clinical operations, onboarding/offboarding, and supporting AthenaOne and other applications while maintaining HIPAA compliance

Qualifications

• Customer-service oriented IT support with strong communication.
• Experience supporting healthcare tech and EHR/EMR systems is preferred.
• Familiarity with HIPAA and healthcare data security standards is a plus.

Responsibilities

• Serve as the primary IT support contact for all clinic locations.
• Troubleshoot hardware, software, and connectivity issues, including clinical apps.
• Manage user accounts, access permissions, and onboarding/offboarding.
• Coordinate with external IT vendors for escalated support.
• Support AthenaOne and other clinical/business applications and assist with new tech implementations.

Skills

Customer service

Troubleshooting

Bilingual English/Spanish

Education

Associate degree in IT or related field

Bachelor’s degree preferred

Tools

AthenaOne support

Microsoft Office

Windows OS

Networking basics

Job description

Job Title: IT Support Specialist

Company: Living Water Clinic – Clínica Agua Viva

Location: Lindsay, California

Position Overview

Living Water Clinic-Clinica Agua Viva is seeking a skilled and service-oriented IT Support Specialist to join our team. In this role, you will provide day-to-day technical support for hardware, software, network connectivity, and clinical technology across Living Water Clinic locations. This position serves as a primary point of contact for employee IT needs, resolves routine issues directly, and coordinates with external IT vendors for escalated or specialized support. You will work closely with clinical and administrative staff to troubleshoot issues, maintain systems, and support the implementation of new technologies. The ideal candidate is resourceful, detail-oriented, and committed to enhancing the user experience through responsive and knowledgeable IT support.

Summary of Responsibilities

• Serve as the primary point of contact for day-to-day IT support requests across all clinic locations, troubleshooting computer, application, connectivity, printer, and peripheral issues..
• Identify recurring technology issues and recommend process, system, or training improvements that reduce downtime and improve the employee experience.
• Set up and maintain user accounts, access permissions, devices, and software, including IT onboarding and offboarding of employees, in accordance with company security policies.
• Manage user accounts, access permissions, and software updates in accordance with clinic policies.
• Monitor day-to-day network connectivity and technology performance, troubleshoot routine issues, and coordinate with external IT and cybersecurity vendors when escalation is required.
• Document, prioritize, track, and resolve IT support requests through the organization’s ticketing process, and maintain documentation of recurring issues, procedures, equipment, and resolutions.
• Document technical procedures, support tickets, and resolutions in an organized manner.
• Provide technical support for AthenaOne and other clinical and business applications, including troubleshooting user issues and assisting employees with new or updated technology.
• Respond promptly to IT support requests and ensure minimal disruption to clinical operations.
• Support organizational cybersecurity, data protection, backup, disaster recovery, and HIPAA security initiatives in coordination with leadership and external technology partners.
• Participate in the planning and implementation of new technology projects.

Education

• Associate degree in Information Technology, Computer Science, or related field, or an equivalent combination of relevant education, certifications, and professional experience; Bachelor’s degree preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) a plus.

Prior Experience

• Minimum of two (2) years of IT support experience in a professional setting; healthcare or clinic environment preferred.
• Experience supporting healthcare technology or EHR/EMR systems, particularly Athena/AthenaOne, strongly preferred.
• Familiarity with HIPAA compliance and healthcare data security standards.

Skills

• Bilingual proficiency in English and Spanish preferred.
• Strong customer-service orientation and ability to communicate technical concepts clearly to employees with varying levels of technical proficiency.
• Strong troubleshooting and problem-solving abilities.
• Ability to manage multiple tasks and respond to changing priorities in a fast-paced environment.
• High level of integrity, discretion, and professionalism when handling confidential information.
• Proficiency in Microsoft Office Suite, Windows operating systems, and networking basics.
• Positive attitude and team-oriented mindset.
• Strong alignment with Living Water Clinic’s culture and values, with a genuine commitment to our mission and the communities we serve

We Offer

• Competitive Salary
• Health, Dental, and Vision Insurance
• 401(k) Matching
• Paid Time Off
• Monday – Friday, 8 AM – 5 PM Schedule
• 4 Paid Holidays
• Opportunities for career growth and leadership development

Living Water Clinic-Clinica Agua Viva is dedicated to providing compassionate, high-quality care to our patients.

Living Water Clinic-Clinica Agua Viva is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.