IT Support Specialist

Servpro Industries, Inc.; Burnaby; On-site; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Leadership opportunities

Job summary

Svante in Burnaby, BC, is seeking an IT Support Specialist to provide hands-on technical support across corporate and operational environments. You will assist end users, troubleshoot issues, and help drive continuous improvement with the Digital Business team.

The role requires familiarity with Windows, Microsoft 365, SharePoint, Azure, and network concepts; in-office work is required, five days a week, in Svante’s HQ. Competitive CAD compensation and benefits are offered.

Qualifications

• Diploma or bachelor’s degree in IT, CS, or related discipline (or equivalent).
• Experience in technical support, IT operations, or related field.
• Solid knowledge of Windows OS, Microsoft 365, SharePoint, Azure services, and enterprise IT environments.
• Networking concepts including VLANs, routing, switching, firewalls, and LAN/WAN.
• Experience with Active Directory, Microsoft 365 user administration, and related IT systems.
• Experience with IT service management platforms and ticketing systems; Atlassian products are an asset.
• Strong troubleshooting, analytical, and root-cause analysis skills.
• Ability to prioritize tasks and work independently while collaborating with cross-functional teams.
• Strong communication and customer-service mindset.

Responsibilities

• Provide technical support for end-user requests, infrastructure-related issues, and IT service tickets.
• Onboard/offboard employees, including user account provisioning and access management.
• Troubleshoot hardware, software, networking, and workplace technology across platforms.
• Deploy and maintain Windows laptops, manage IT assets, and support lifecycle management.
• Administer Microsoft 365 environments, including AD, SharePoint, and user management.
• Support network infrastructure (WAN/LAN, firewalls, switches, access points) with Infrastructure team.
• Support backup systems, disaster recovery solutions, and security best practices.
• Create and maintain technical documentation, knowledge base articles, and SOPs.

Skills

Windows OS

Microsoft 365

SharePoint

Azure services

Active Directory

Networking (VLANs, routing, switching)

LAN/WAN environments

IT troubleshooting

Communication skills

Education

Information Technology / Computer Science degree or equivalent

Tools

Atlassian products

Job description

About Talent Edge

As trusted Executive & Professional Search partners, Talent Edge brings deep expertise in talent acquisition and advisory across industries. We leverage cutting-edge research and market mapping tools to deliver exceptional candidate matches for our clients. Our talented team prides itself on bringing innovative strategies and a passion for excellence to every engagement.

About Our Client

Our client – Svante – is a rapidly growing clean energy technology company dedicated to making commercial-scale carbon capture and removal a reality.

As a purpose-driven organization, they are committed to accelerating the global transition to carbon neutrality. They are enabling global industries to play offense in the fight against climate change by empowering them with scalable, environmentally responsible carbon capture and removal solutions tailored to the unique challenges of each client.

Their growing success reflects not only their commitment to these goals but is also a testament to fostering a fantastic, people-first corporate culture.

About This Role

Reporting to the IT Service Desk Team Lead, the IT Support Specialist will provide hands‑on technical support to ensure reliable, secure, and effective technology services across Svante’s corporate and operational environments.

The successful candidate will support end users, troubleshoot technical issues, maintain IT systems, and contribute to continuous improvement initiatives that enable business operations and technology adoption. This role will work closely with the broader Digital Business team and cross‑functional stakeholders to deliver an exceptional technology experience across the organization.

Key responsibilities include:

• Providing technical support for end‑user requests, infrastructure‑related issues, and IT service tickets while adhering to established Service Level Objectives (SLOs).
• Supporting employee onboarding and offboarding processes, including user account provisioning, access management, and technology setup.
• Troubleshooting hardware, software, networking, and workplace technology issues across various platforms.
• Deploying and maintaining Windows laptops, managing IT assets, and supporting technology lifecycle management.
• Administering and supporting Microsoft environments, including Active Directory, Microsoft 365, SharePoint, and user account management.
• Supporting network infrastructure, including WAN, LAN, firewalls, switches, and access points in partnership with the Infrastructure team.
• Supporting corporate backup systems, disaster recovery solutions, and security best practices.
• Creating and maintaining technical documentation, knowledge base articles, and standard operating procedures to improve service delivery.

About the Candidate

The ideal candidate is a customer‑focused IT professional who enjoys solving technical challenges, improving processes, and supporting a collaborative technology environment. You are comfortable working hands‑on across a broad range of technologies and thrive in an environment where you can balance independent problem‑solving with teamwork.

Qualifications include:

• Diploma or bachelor’s degree in Information Technology, Computer Science, or a related discipline (or equivalent combination of education and experience).
• Experience in technical support, IT operations, or a related field.
• Solid knowledge of Windows operating systems, Microsoft 365, SharePoint, Azure services, and enterprise technology environments.
• Working knowledge of networking concepts, including VLANs, routing, switching, firewalls, and LAN/WAN environments.
• Experience supporting Active Directory, Microsoft 365 user administration, and related IT systems.
• Experience with IT service management platforms and ticketing systems; experience with Atlassian products is considered an asset.
• Strong troubleshooting, analytical, and root cause analysis skills.
• Ability to prioritize tasks effectively and work independently while collaborating with cross‑functional teams.
• Strong communication and interpersonal skills with a customer service mindset.

Full‑time permanent position based in Svante’s HQ located in Burnaby, BC. The position follows a fully in‑office working model (5 days/week).

Compensation & Benefits

Our client offers a competitive compensation package that includes a base salary in the range of CAD $52,600 - $65,700, comprehensive health and dental benefits, paid vacation, and the opportunity to play a meaningful leadership role within a growing technology organization committed to innovation and operational excellence.

• Base salary in the range of CAD $52,600 - $65,700.
• Comprehensive health and dental benefits.
• Paid vacation.
• The opportunity to play a meaningful leadership role within a growing technology organization committed to innovation and operational excellence.

The final compensation package will be commensurate with the successful candidate’s qualifications, skills, and experience. Talent Edge and Svante believe in pay equity, fairness, and transparency.

Talent Edge and Svante are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. If you require accommodation during the application or interview process, please let us know at [e-mail].

All applications will be treated with the utmost confidentiality. Your personal information will be used solely for the purpose of the hiring process and will never be shared without your consent.