IT Support Specialist

Kapco Inc.; Badger; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental and Vision Insurance

401K

Profit Sharing

Vacation

Paid Holidays

Onsite Wellness Center

Gym Membership

Job summary

Kapco Metal Stamping in Canada is seeking an IT Support Specialist to keep people, technology, and manufacturing operations running smoothly. You’ll troubleshoot challenges, support end users, and maintain critical systems in a fast-paced environment.

Qualifications include a degree in IT or related field and 1–3 years in IT support; you’ll work with Windows, Microsoft 365, AD, and basic networking. Manufacturing IT experience is a plus.

Qualifications

• Associate or bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• 1–3 years of IT support or help desk experience.
• Proficiency with Windows operating systems and Microsoft 365.
• Manufacturing or industrial IT support experience preferred.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Support desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network issues.
• Support production PCs, scanners, label printers, and HMIs.
• Install and maintain Windows workstations, printers, and applications.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Troubleshoot LAN/WAN, Wi‑Fi, VPN, and switch connectivity.
• Support manufacturing software and production systems.
• Coordinate with managed service providers to resolve IT issues.
• Maintain IT documentation and support ticket records.
• Assist with system upgrades, equipment rollouts, and IT projects.
• Follow IT security policies and manufacturing safety requirements.

Skills

Troubleshooting

Customer service

Communication

Prioritization

Education

Associate or Bachelor's degree in IT/CS or related field

Tools

Windows OS

Microsoft 365

Active Directory

Networking basics (TCP/IP/DNS/DHCP)

Job description

Kapco Metal Stamping is the Midwest’s premier contract manufacturer of metal components, trusted by some of the world’s biggest brands to make precision metal parts. Kapco’s constant investment in modern, state-of-the-art equipment and cutting-edge technology sets us apart from other manufacturers in the industry and helps us deliver the highest quality products to their partners.

Alongside our metal stamping, fabrication, welding, and machining capabilities, Kapco has built a lasting reputation for our family culture based upon six core values: Innovation, Attitude, Integrity, Impact, Accountability, and Safety.

Today, Kapco employs over 600 employees across our family of companies, and we are looking to add to our fast-growing team!

As an IT Support Specialist at Kapco, you’ll play a key role in keeping our people, technology, and manufacturing operations running smoothly. From troubleshooting technical challenges to supporting end users and maintaining critical systems, you’ll make a direct impact on productivity across the business. If you enjoy solving problems, helping others, and taking a hands‑on approach in a fast‑paced manufacturing environment, this is an opportunity to make a difference every day!

Responsibilities:

• Support desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, and network issues.
• Support production PCs, scanners, label printers, and HMIs.
• Install and maintain Windows workstations, printers, and applications.
• Manage user accounts and permissions in Active Directory and Microsoft 365.
• Troubleshoot LAN/WAN, Wi‑Fi, VPN, and switch connectivity.
• Support manufacturing software and production systems.
• Coordinate with managed service providers to resolve IT issues.
• Maintain IT documentation and support ticket records.
• Assist with system upgrades, equipment rollouts, and IT projects.
• Follow IT security policies and manufacturing safety requirements.

Qualifications:

• Associate or bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• 1–3 years of experience in IT support or help desk.
• Proficiency with Windows operating systems and Microsoft 365.
• Manufacturing or industrial IT support experience preferred.
• Basic knowledge of networking concepts, including TCP/IP, DNS, and DHCP.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize tasks and manage competing demands in a fast‑paced production environment.

About Kapco Metal Stamping

Kapco is known for investing in its people and creating a culture of engagement, and is equally as committed to giving back to the community.

As an employee, you can expect a goal‑oriented compensation structure.

• Medical
• Dental and Vision Insurance
• 401K
• Profit Sharing
• Vacation
• Paid Holidays
• an Onsite Wellness Center
• Gym Membership

Building on employees’ skill sets and growing them as individuals is a top priority at Kapco.

Kacmarcik Center for Human Performance

The Kacmarcik Center for Human Performance is focused specifically on delivering an exclusive and proprietary in‑house training curriculum designed to develop employees along their career path.

If you like what you see … explore more.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.