IT Support Associate , OTS (Fulfillment & Operations)

Amazon; Ottawa; On-site; CAD 37,000 - 51,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Casual dress

Job summary

Amazon’s Operations Technology Solutions (OTS) is hiring an IT Support Associate II to assist the operations team with resolving technical problems across a variety of disciplines in an Amazon Operations facility.

You will join a dynamic group focused on improving IT infrastructure, supporting facility deployments, and helping customers by delivering reliable tech solutions. Training, growth opportunities, and a casual work environment are emphasized.

Qualifications

• 1+ years of corporate IT support experience in Windows, Mac or Linux environments
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining printers, thin clients, PCs, scanners, and handheld terminals

Responsibilities

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers from multiple buildings in the area, and remote customers.
• Move up to 49lbs and stand/walk for shifts up to 12 hours.

Skills

Windows/macOS/Linux support

Troubleshooting

Customer service

Tools

Printers Zebra

Thin clients

PCs and devices

Job description

About Operations Technology Solutions (OTS) Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit. Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

CAN, ON, Barrhaven - 26.63 - 36.92 CAD hourly

We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.