IT Support Associate

Worksite Safety; Burlington; On-site; CAD 23,000 - 32,000; Full time

Benefits offered by this job

Three weeks paid vacation (full-time)

Health benefits including $2k spending

Company-provided training equipment

Ongoing career development

Collaborative work environment

Job summary

Worksite Safety is seeking an organized IT Support Associate to join our Burlington, ON head office. This full-time, in-office role provides first-line technical support for staff, onboarding, and equipment provisioning.

The ideal candidate is a self-starter currently enrolled in or graduate of an IT Support and Networking diploma, with strong Windows knowledge and good communication. We offer a competitive base salary starting at $20/hr, benefits, and opportunities for growth in a collaborative

Qualifications

• Experience in a relationship-centric communications based role such as customer service, or technical support.
• Currently enrolled in or graduated from a diploma program with a focus on IT Support and Networking.
• Strong understanding of the Windows operating system.
• Experience with administration and troubleshooting in a Windows environment.
• A strong understanding of computer peripherals and network devices.
• Self-starter who enjoys working independently and has excellent problem solving skills.
• Strong written and oral communication skills.
• Valid Ontario’s Driver Licence - occasional travel by car for work may be required.

Responsibilities

• Providing technical support and troubleshooting bugs and errors on Windows computers both locally and remotely for staff in other locations
• Provisioning new laptops and IT equipment for new hires and facilitating upgrades for staff, ensuring installation of appropriate software and configuration of the operating system
• Providing IT onboarding for new hires to ensure they have access to all software tools
• Participating in creating an inventory of devices and accessories across the organization, and making recommendations to management about the findings
• Assisting with the set up of new workstations
• Assisting with various other administrative tasks with the Operations team from time to time

Skills

Customer service

IT Support

Windows OS

Troubleshooting Windows

Network devices

Self-starter

Communication skills

Driver's licence

Education

Diploma in IT Support and Networking

Tools

Windows administration

Remote support tools

Job description

Position: IT Support Associate

Employment: Full-time

Location: Burlington, ON

Wage: $20/hr to start

We want to help workers stay safe, and help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. You can learn more about Worksite Safety and our products / services here: https://vimeo.com/manage/videos/795004744

Worksite Safety is looking for an organized and analytical individual who is resourceful, self‑motivated, and growing their knowledge in computer systems, networking and communication to join our team as an IT Support Associate. This is an entry level role well suited for a co‑op term or a newly graduated student in a related program. Based out of the Burlington, ON head office, this in‑office role reports to the Operations Manager and may have varied shifts during the work week supporting our team's IT needs across various locations.

Key Responsibilities

• Providing technical support and troubleshooting bugs and errors on Windows computers both locally and remotely for staff in other locations
• Provisioning new laptops and IT equipment for new hires and facilitating upgrades for staff, ensuring installation of appropriate software and configuration of the operating system
• Providing IT onboarding for new hires to ensure they have access to all software tools
• Participating in creating an inventory of devices and accessories across the organization, and making recommendations to management about the findings
• Assisting with the set up of new workstations
• Assisting with various other administrative tasks with the Operations team from time to time

Qualifications

• Experience in a relationship‑centric communications based role such as customer service, or technical support
• Currently enrolled in or graduated from a diploma program with a focus on IT Support and Networking
• Strong understanding of the Windows operating system
• Experience with administration and troubleshooting in a Windows environment
• A strong understanding of computer peripherals and network devices
• Self‑starter who enjoys working independently and has excellent problem solving skills;
• Strong written and oral communication skills;
• Valid Ontario’s Driver Licence - occasional travel by car for work may be required

Why A Career At Worksite Is For You

We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:

• Competitive base salary for full‑time or comparable hourly rate if part‑time
• Three weeks’ paid vacation (full‑time) or 6% vacation pay accrual (part‑time)
• Health benefits package including $2k spending account (100% company paid) (full‑time positions)
• Company‑provided training equipment
• Ongoing career development and learning
• Exciting and collaborative work environment
• Working on an awesome team with a great company culture!

Worksite is one of Canada’s leading providers of occupational health and safety services, and was listed on the Growth 500 as one of Canada's Fastest Growing Companies for the third consecutive year in 2020 by Canadian Business and Maclean's.

We help workers stay safe, and we help employers make it happen. We believe that work life should be enjoyable, and that creating a safe workplace should be enjoyable too. We do that through providing our clients with excellence in advice and service, as well as delivering high‑quality online, instructor led training, and safety products.

Worksite Values

Building Together - We work collaboratively because we know that everyone has great ideas and unique perspectives build a better result. We are stronger when we are all‑in as one team.

Growing Through Experimentation - We relentlessly pursue our vision by improving and expanding what we do, experimenting with new ideas, and valuing tests over assumptions.

Being Surprisingly Helpful - We look for ways to surprise and delight by going above and beyond to help others, even when we don't stand to gain anything from it.

Enjoying our Work Life - Because our lives are better when we enjoy our work, we build genuine, positive, and supportive relationships with each other and inject a little fun wherever we can.