IT Support and Operations Technician

DRT Cyber; London; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise de cybersécurité dynamique recherche un Technicien de soutien informatique pour rejoindre son équipe à Londres, Ontario. Dans ce rôle, vous fournirez un support technique aux utilisateurs, suivrez des procédures de sécurité internes, et serez impliqué dans des projets d'amélioration. Vous bénéficierez d'un environnement de travail hybride, de congés payés et d'un plan de formation pour stimuler votre carrière.

Benefits

Environnement de travail hybride

11 jours fériés et fermeture payée entre Noël et le Nouvel An

Plans de bénéfices de santé

Plans d'épargne-retraite avec 3,5% de correspondance

Formation financée par l'entreprise

Qualifications

• 3+ ans d'expérience en support aux utilisateurs et en opérations de sécurité.
• Connaissance de base des systèmes Linux et des concepts réseau.
• Capacité à travailler de manière autonome, à identifier des problèmes et à mettre en œuvre des solutions.

Responsibilities

• Fournir un support technique aux utilisateurs finaux.
• Gérer les problèmes de connectivité VPN et matérielle.
• Participer à des projets d'amélioration de l'infrastructure.

Skills

Support technique

Sécurité des systèmes

Vérification des vulnérabilités

Réseautage

Documentation technique

Education

Diplôme de collège dans un domaine connexe

Tools

VMware vSphere

VMware Workstation

Job description

If youre looking for an exciting, challenging, and collaborative environment where youll have the opportunity to solve complex IT challenges, support internal staff and clients, and improve overall IT processes, this opportunity may be for you!

Digital Boundary Group (DBG), is a leading cybersecurity firm and a division of DRT Cyber. We specialize in security assessments, research, and secure development practices. We are hiring a passionate, security-minded individual for this hybrid position out of our site in London, Ontario.

In this role, you will :

• Provide end-user technical support.
• Support tier 2 tasks such as hardware / software issues, VPN / connectivity issues, etc.
• Manage remote network security assessment devices by maintaining and updating template images, configuring them per client intake forms, deploying images, coordinating shipments, troubleshooting connectivity issues, and ensuring project status is accurately updated in management software.
• Assist in maintaining system security by reviewing and prioritizing security patches and updates and maintaining awareness of vulnerabilities and security best practices.
• Contribute to the automation of vulnerability scanning and remediation as well as supporting automated deployments.
• Conduct regular physical inspections of company infrastructure, including servers, generators, and climate control systems in our London, ON office.
• Review ticketing systems, emails, messages, reports, and filters daily to evaluate potential security threats.
• Set up workstations to meet user needs and maintain networked printers and devices.
• Provide technical onboarding for new hires.
• Create, update, and maintain clear documentation and network diagrams.
• Build virtual test networks as required using VMware vSphere and VMware workstation.
• Keep up to date with technical advancements and security best practices and make suggestions for improvements.
• Participate in long-term infrastructure improvement projects as needed.

Whats in it for you?

• Flexible hybrid work environment.
• 11 paid holidays and a paid closure between Christmas and New Years Day.
• Healthcare Benefit Plans that offer flexibility for your needs with our $1000 / year healthcare spending account.
• Retirement Savings Plans matching up to 3.5%.
• We pay for training to help push your career forward!

What you bring to the table :

• 3+ years of experience supporting end-users, systems, and security operations.
• College diploma in related field or equivalent training and commensurate work experience.
• Working knowledge and understanding of Linux systems (Ubuntu, FreeBSD, etc.), VPN systems (OpenVPN particularly), networking concepts, MS Office Suite, and MS 365, etc.
• Support level knowledge of Windows 10; Mac OSX; Windows Server 2012-2025, and Microsoft Active Directory.
• Familiarity with VMWare vSphere; VMware Workstation.
• Experience with FOG Project is an asset.
• Understanding of network services and devices such as routers and firewalls; DHCP / DNS, VPN, network file sharing / permissions is preferred.
• Ability to work independently, identify issues, and implement solutions.

Note : Due to the nature of our business, satisfactory completion of pre-employment checks is required.

DRT Cyber and Digital Boundary Group are equal opportunity employers. We are committed to providing accommodation for applicants with disabilities. Please let Human Resources know if you require accommodation during the recruitment process.

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It Support Technician • London, ON, Canada