IT - Support Analyst 1

Sandman Hotel Group; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join Northland Properties as IT support staff in Vancouver, assisting with technical issues in a busy hospitality environment. Ideal candidates will possess strong problem-solving skills and technical knowledge while thriving in a fast-paced team setting. Explore a promising career in a leading hospitality company with tailored employee benefits and opportunities for advancement.

Benefits

Competitive employee compensation package

Diverse employee schedules

Opportunities for internal career advancement

Qualifications

• Minimum 1 year experience in desktop or network support.
• Strong troubleshooting skills in Windows environments.
• Excellent communication skills, both written and verbal.

Responsibilities

• Provide support for customer requests and analyze problems.
• Resolve desktop and network issues to user satisfaction.
• Install and test new workstations and software.

Skills

Troubleshooting

Problem Solving

Communication

Customer Service

Education

University degree or diploma in computer science

Microsoft certification(s) MCSA or MCITP

CISCO certifications(s) CCNA

Tools

Microsoft Office 365

Networking equipment (Sophos, Dell, Cisco, Ubiquiti, Meraki)

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then Northland Properties is for you.

Responsibilities

• Provide support for customer requests, analyze problems, and escalate issues when necessary.
• Communicate technical information to non-technical users.
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction.
• Install, configure, and test all new workstations, peripheral equipment, and software.
• Troubleshoot LAN/WAN and connectivity issues.
  
  

Experience Requirements

• Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR A university degree or diploma in computer science recent graduate.
• Strong troubleshooting and problem-solving skills.
• Strong desire to learn in a fast-paced environment and work within a team of likeminded individuals.
• Excellent communication skills both written and verbal.
• Experience supporting Windows-based environment.
• Functional knowledge of Network protocols such as TCP/IP, DNS and DHCP.
  
  

Beneficial To Have

• Experience working in a ticketing system with detailed note taking skills.
• Microsoft Office 365 support experience.
• Experience with Sophos, Dell, Cisco, Ubiquiti, or Meraki networking equipment.
• Experience supporting admin networks with multiple hospitality software (Maestro/Opera/POSI/Ving etc.).
• Customer service experience.
  
  

Education

• A university degree, diploma in computer science, or related IT certificates.
• Microsoft certification(s) MCSA or MCITP.
• CISCO certifications(s) CCNA.
  
  

Requirements

• Vancouver based.
• This is an onsite position.
  
  

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.