IT Support Analyst

Alamos Gold Inc.; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Alamos Gold Inc. is seeking an IT Support Analyst to deliver exceptional technical support across the organization. You will handle onboarding, device deployment, and endpoint management, while addressing hardware, software, and connectivity issues with a focus on customer service.

Reporting to the IT Service Delivery Manager, you’ll support Microsoft 365, Intune, and PDQ deployments, maintain asset records, and contribute to IT projects and improvements.

Qualifications

• 4+ years of IT support, service desk, or desktop support experience.
• Vast knowledge of Windows 11 and Microsoft 365 environments.
• Experience with employee onboarding and device provisioning.
• Experience supporting mobile devices and endpoint management solutions.
• Proficient with Intune, ServiceNow, and software deployment tools such as PDQ.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional documentation and record-keeping skills.

Responsibilities

• Provide first and second-level IT support via phone, email, Teams, walk-ups, and the IT service portal.
• Troubleshoot and resolve hardware, software, mobile, Microsoft 365, and connectivity issues.
• Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration tools.
• Manage employee onboarding and offboarding activities, including account creation and device setup.
• Support endpoint management through Microsoft Intune, including enrollment compliance and app deployments.
• Deploy software and updates using Intune and PDQ.
• Maintain IT asset inventory and equipment records.
• Document incidents, requests, procedures, and solutions in the ITSM system.
• Contribute to IT projects, process improvements, and technology rollouts.

Skills

Windows 11 knowledge

Microsoft 365

Onboarding & device deployment

Troubleshooting & support

Multitasking in fast-paced env

Tools

Microsoft Intune

ServiceNow

PDQ

Job description

Description

Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in northern Ontario, Canada, and the Mulatos District in Sonora State, Mexico. Additionally, the Company has a strong portfolio of growth projects including the IGD Expansion, and the Lynn Lake project in Manitoba, Canada. Alamos employs more than 2,400 people and is committed to the highest standards of sustainable development. The Company’s shares are traded on the TSX and NYSE under the symbol AGI.

IT Support Analyst

Reporting to the IT Service Delivery Manager, the IT Support Analyst is responsible for delivering exceptional technical support to employees across the organization. This role serves as the primary point of contact for IT support while also supporting device management, software deployment, user onboarding, and endpoint administration.

Primary Responsibilities:

• Provide first and second-level support via phone, email, Teams, walk-ups, and the IT service portal


• Troubleshoot and resolve hardware, software, mobile device, Microsoft 365, and connectivity issues


• Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration tools


• Manage employee onboarding and offboarding activities, including account creation, device setup and technology orientation


• Support endpoint management through Microsoft Intune, including device enrollment compliance, and application deployments


• Deploy software and updates using automated deployment tools such as Intune and PDQ


• Maintain detailed IT asset inventory and equipment records


• Document incidents, requests, procedures, and solutions within the ITSM platform


• Contribute to IT projects, process improvements, and technology rollouts

What You Bring!

• 4+ years of experience in IT support, service desk, or desktop support roles


• Strong knowledge of Windows 11 and Microsoft 365


• Experience with employee onboarding, device deployment, and account provisioning


• Experience supporting mobile devices and endpoint management solutions


• Solid experience with Microsoft Intune, ServiceNow, and software deployment tools such as PDQ is required


• Excellent troubleshooting, communication, and customer service skills


• Ability to manage multiple priorities in a fast-paced environment


• Exceptional documentation and record-keeping skills


• Proficient in demonstrating analytical and problem-solving skills


• Working knowledge of networks and network cabling preferred

Target Salary Range: CAD $70,000 - $90,000

The expected salary range for this role is intended to support transparency and informed decision making. Final compensation will be based on skills, experience and internal equity.

Alamos Gold Inc. may use artificial intelligence to initially screen or assess applicants for this position with respect to mandatory job requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Alamos Gold Inc. (the “Company”) is committed to creating and maintaining an accessible environment for all third parties, and will provide accommodation where required, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”). The Company is committed to excellence in serving all third parties including people with disabilities and will do so by preventing and removing barriers to accessibility and meeting the requirements under the Act in a timely fashion