IT Support Analyst

Socket.dev; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Alamos Gold Inc. in Ontario seeks an IT Support Analyst to deliver frontline technical support to employees across the organization. You will handle device setup, software deployment, onboarding, and endpoint administration to keep the business running smoothly.

The role requires 4+ years in IT support, strong knowledge of Windows 11 and Microsoft 365, and hands-on experience with Intune, ServiceNow, and PDQ for software deployment and asset management.

Qualifications

• 4+ years of IT support or help desk experience.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with onboarding, device deployment, and account provisioning.

Responsibilities

• Provide first and second-level IT support via multiple channels.
• Troubleshoot hardware, software, and connectivity issues.
• Configure and deploy laptops and mobile devices.
• Manage employee onboarding/offboarding and device setup.

Skills

Windows 11

Microsoft 365

Intune

ServiceNow

PDQ

Onboarding

Device deployment

Troubleshooting

Documentation

Networking basics

Tools

PDQ

Microsoft Intune

ServiceNow

Job description

Alamos Gold Inc.

Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in northern Ontario, Canada, and the Mulatos District in Sonora State, Mexico. Additionally, the Company has a strong portfolio of growth projects including the IGD Expansion, and the Lynn Lake project in Manitoba, Canada. Alamos employs more than 2,400 people and is committed to the highest standards of sustainable development. The Company’s shares are traded on the TSX and NYSE under the symbol AGI.

IT Support Analyst

Reporting to the IT Service Delivery Manager, the IT Support Analyst is responsible for delivering exceptional technical support to employees across the organization. This role serves as the primary point of contact for IT support while also supporting device management, software deployment, user onboarding, and endpoint administration.

Primary Responsibilities:

• Provide first and second-level support via phone, email, Teams, walk-ups, and the IT service portal
• Troubleshoot and resolve hardware, software, mobile device, Microsoft 365, and connectivity issues
• Configure, deploy, and support laptops, mobile devices, peripherals, and collaboration tools
• Manage employee onboarding and offboarding activities, including account creation, device setup and technology orientation
• Support endpoint management through Microsoft Intune, including device enrollment compliance, and application deployments
• Deploy software and updates using automated deployment tools such as Intune and PDQ
• Maintain detailed IT asset inventory and equipment records
• Document incidents, requests, procedures, and solutions within the ITSM platform
• Contribute to IT projects, process improvements, and technology rollouts

What You Bring!

• 4+ years of experience in IT support, service desk, or desktop support roles
• Strong knowledge of Windows 11 and Microsoft 365
• Experience with employee onboarding, device deployment, and account provisioning
• Experience supporting mobile devices and endpoint management solutions
• Solid experience with Microsoft Intune, ServiceNow, and software deployment tools such as PDQ is required
• Excellent troubleshooting, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional documentation and record-keeping skills
• Proficient in demonstrating analytical and problem-solving skills
• Working knowledge of networks and network cabling preferred

Alamos Gold Inc. may use artificial intelligence to initially screen or assess applicants for this position with respect to mandatory job requirements.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Alamos Gold Inc. (the “Company”) is committed to creating and maintaining an accessible environment for all third parties, and will provide accommodation where required, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”). The Company is committed to excellence in serving all third parties including people with disabilities and will do so by preventing and removing barriers to accessibility and meeting the requirements under the Act in a timely fashion.

This is an existing vacancy.