IT Support Analyst

McCarthy Tetrault; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading law firm is seeking an IT Support Analyst to provide technical support and training to staff across various locations. The ideal candidate will have a college diploma in Computer Systems and 3-5 years of experience, preferably in a professional services environment. This role offers a hybrid work environment and outstanding benefits from day one, including competitive compensation and a commitment to professional development.

Benefits

Insurance premiums paid by the firm

Wellness and technology reimbursements

Competitive compensation and paid overtime

Generous time off including a birthday day off

Commitment to professional development

Qualifications

• 3-5 years of related experience, preferably in a professional services environment.
• Bilingual in French and English is an asset.
• Ability to work independently with minimal supervision.

Responsibilities

• Respond to technical support requests across divisions.
• Provide one-on-one training to end users.
• Document and track all support interactions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Curiosity about technology

Education

College diploma in Computer Systems or related discipline

Tools

Office 365

Azure AD

Job description

Job Description: IT Support Analyst

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and provide the tools and opportunities to help our people develop to their full potential.

This position can be based out of Montreal, Toronto, Vancouver or Calgary. McCarthy Tétrault employees benefit from a hybrid work environment.

Responsibilities:

• Respond to telephone calls, emails, voicemails, and drop-ins for technical support across divisions, including identifying, researching, documenting, troubleshooting, and resolving technical problems promptly.
• Identify, research, troubleshoot, and resolve technical issues related to applications or hardware.
• Provide one-on-one training to end users on specific hardware and software issues.
• Escalate and liaise with other IT teams to resolve incidents and service requests.
• Assist IT colleagues on special projects.
• Document, log, and track all support interactions using Enterprise Service Management software.
• Provide onsite support to colleagues in our Toronto office.

Ideal Candidate Profile:

• College diploma in Computer Systems, Systems Administration, or related technical discipline.
• 3-5 years of related experience, preferably in a professional services environment.
• Experience with Office 365 / Azure AD administration or working knowledge; certifications are an asset.
• Bilingual in French and English is an asset.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent interpersonal and communication skills with a client-service focus.
• Patience, flexibility, and ability to manage difficult situations.
• Effective knowledge transfer using various techniques.
• Curiosity about technology and a willingness to understand how it works to improve business outcomes.
• Energetic, proactive, and positive attitude.
• Outstanding organizational and time management skills, with the ability to prioritize multiple tasks and deadlines.
• Discretion and ability to maintain confidentiality.
• Ability to work independently with minimal supervision.

Benefits:

• Outstanding benefits from day one, including insurance premiums paid by the firm, wellness and technology reimbursements.
• Competitive compensation, paid overtime, and generous time off, including a day to volunteer and a birthday day off.
• Commitment to professional development and growth, supported by a culture of feedback.
• Strong community involvement and a focus on equity, diversity, and inclusion.
• A collaborative culture connecting lawyers and business teams through shared purpose.

How to Apply:

External candidates are encouraged to apply online. Internal applicants should apply through our internal careers portal on Espresso.

We thank all applicants; only those selected will be contacted. We are an equal opportunity employer committed to an inclusive, equitable, and accessible environment. Please notify us if you require accommodations during the recruitment process.