IT Support Analyst

Saint-Gobain Group; Brampton; On-site; CAD 55,000 - 75,000; Full time

Job summary

Saint-Gobain is seeking an IT Support Analyst to join their team in Brampton. The role involves providing technical support to employees, diagnosing various system issues, and managing user accounts. The ideal candidate will have a degree in an IT field and 1-3 years of relevant experience. Join a company committed to sustainability and innovation in building materials.

Qualifications

• 1-3 years of experience in IT help desk or support role.
• Proficiency in Active Directory, DNS, DHCP, TCP/IP protocols.
• Knowledge of CrowdStrike and ITIL certifications.

Responsibilities

• Provide technical support via phone, email, or in-person.
• Manage user accounts and permissions in Active Directory.
• Troubleshoot hardware and software issues promptly.

Skills

Customer-focused mindset

Network administration

Cybersecurity concepts

Education

Post-secondary degree or diploma in an IT-related program

Tools

Microsoft Dynamics NAV

VoIP phone systems

VMWare

Job description

Agway a proud subsidiary of Saint-Gobain, stands tall as part of the world's largest building materials company. With a 360-year legacy of innovation and growth, Saint-Gobain leads the way in sustainable product development and environmental responsibility.

Saint-Gobain North America's commitment to excellence has earned it recognition from the Top Employers Institute as one of the best workplaces in North America and Canada. Join us at Bailey and be part of a future where innovation meets sustainability!

Founded in 1979 Agway’s diverse solutions comprise a range of product lines focused on residential, agricultural, industrial, commercial and institutional market applications. Agway ensures that every steel solution it delivers meets or exceeds the specific demands and expectations of the Customer.

Position Summary

The IT Support Analyst, under the direction of the IT Manager, will primarily be responsible for providing technical advice and assistance to employees. This role will also troubleshoot errors and fix system issues as they arise. The IT Support Analyst must have a degree or diploma in Computer Science, Computer Systems Engineering, Software Engineering, or a related field and 1-3 years of related experience.

• Provide technical support to end-users via telephone, email, or in-person, resolving hardware, software, and network-related issues in a timely manner.
• Diagnose and resolve technical problems with laptops, desktops, printers, mobile devices, and other peripherals promptly and efficiently.
• Troubleshoot and resolve problems related to Windows 10, Windows Server 2019, Linux, LAN/WAN, Microsoft 365, and other applications.
• Manage user accounts in Active Directory, including creation, modification, and deletion, ensuring proper access rights and security protocols are followed.
• Support Microsoft Dynamics NAV user administration, including user permissions, and access controls.
• Administer TELUS Business Connect VoIP system, including user management, call routing configuration, and troubleshooting.
• Configure and maintain Cisco Meraki firewalls and switches, as well as Ubiquiti access points, to ensure network security and optimal performance.
• Manage virtualization infrastructure using VMWare, including VM provisioning, performance monitoring, and troubleshooting.
• Configure and manage Mobile Device Management (MDM) solutions for Android and iOS devices, ensuring device security and compliance.
• Other duties as assigned.

IS THIS JOB FOR YOU?

Qualifications and Requirements:

• Post-secondary degree or diploma in an IT-related program.
• 1-3 years of experience in an IT help desk or support role.
• Proficiency in server and network administration (Active Directory, DNS, DHCP, HTTP, SSL, TCP/IP protocols, WAN/LAN configuration, VPN, Wi-Fi).
• Experience with Windows desktop
• Customer-focused mindset and a passion for delivering exceptional service to end-users.
• Familiarity with Android/iOS
• Knowledge of cybersecurity concepts to prevent cyber-attacks
• Knowledge of CrowdStrike and troubleshooting is an
• ITIL, CCNA/CCNP certifications are an
• Knowledge of Microsoft Dynamics NAV, SQL Reporting Services, Jet Reports, and ZAP Reports.
• Knowledge of VoIP phone systems (TELUS Business Connect).
• Possess a valid G license with access to a vehicle.

A LITTLE MORE ABOUT US

WHY WORK WITH US?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

LEGAL STATEMENT

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).