IT Support

Actalent; Ottawa; Hybrid; Full time

Job summary

A leading company is looking for an IT Support Specialist in Ottawa, Ontario. This hybrid role involves remote service in a supportive environment, where candidates can grow professionally. Responsibilities include solving customer issues and providing access in a call center. Candidates should be bilingual and have a strong technical background.

Benefits

On-the-job training

Supportive and friendly atmosphere

Potential transition to full-time

Qualifications

• 1-3 years of general experience or equivalent combination of experience and education.
• Good personality, willingness to learn, coachability, and keenness.

Responsibilities

• Provide remote service and customer access in a call center environment.
• Solve business systems and applications problems.
• Apply developed knowledge of job skills, company policies, and procedures.

Skills

Bilingual in English and French

Problem resolution

Logical thinking

Technical knowledge of IT systems

Education

High school education or equivalent

College degree

Tools

Computers

Printers

Job description

We are seeking a dedicated and skilled IT Support Specialist to join our dynamic team. Fluency in English and French is preferred but not mandatory. This role involves working in a call center environment, providing remote service and customer access, and delivering solutions for PC and Print technologies.

Responsibilities

• Provide remote service and customer access in a call center environment.
• Solve business systems and applications problems for customers, onsite engineering personnel, and Authorized Service Providers.
• Apply developed knowledge of job skills, company policies, and procedures to complete various assignments and tasks.
• Work on moderately complex assignments requiring ordinary problem resolution and independent judgment.
• Demonstrate logic and critical thinking in providing solutions.
• Bilingual in English and French.
• 1-3 years of general experience or equivalent combination of experience and education.
• High school education or equivalent, or college degree.
• Good personality, willingness to learn, coachability, and keenness.

Additional Skills & Qualifications

• Experience with computers, printers, or technical roles.
• Technical knowledge of IT systems.

This position is based in Ottawa, Ontario, with an office presence required twice a week. The work environment is chill and supportive, with a focus on on-the-job training. Successful candidates may transition to full-time positions after 8 months to a year of service. The team values longevity and personal growth, and the workplace is known for its supportive and friendly atmosphere.

Pay and Benefits

The pay range for this position is $18.00 - $20.00 / hr.

Workplace Type

This is a hybrid position in Ottawa,ON.