IT Support Specialist I

Lensa; Ontario; On-site; Full time

Job summary

An established health system is seeking an IT Support Specialist to provide front-line support for various hardware and software applications. The role demands familiarity with help desk software, networking concepts, and customer service skills. Offering competitive pay and a comprehensive benefits package, this position is ideal for candidates seeking growth in the IT field.

Benefits

401K retirement plan

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Qualifications

• 1-2 years related work experience preferred.
• A+ certification preferred.
• Work experience in help desk activities.

Responsibilities

• Provides tier one IT support for hardware and software applications.
• Utilizes help desk software to manage incoming calls.
• Maintains skills necessary to interface with users regarding issues.

Skills

Help Desk Software

Customer Service

Network Concepts

Education

High School Diploma

Tools

MS Office

Outlook

Active Directory

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Healthcare, is seeking professionals in Ontario, CA. Apply via Lensa today!

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians. Fourteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

Responsibilities

Provides telephone support for helpdesk and all associated processes. Provides tier one IT support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Documents all incidents and routes call and notifies technicians of any critical situation requiring immediate attention based on the priority. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Advises the Director/Manager of any issues that may affect the Information Services department.

Qualifications

Required qualifications:

• Work experience in help desk activities using a help desk software application
• Knowledge of E-Mail system fundamentals.
• Understanding of network concepts (TCP/IP, MS/NT)
• Familiar with internet and WEB browser concepts
• High School Diploma required for all new hires starting 4/1/14
  
  

Preferred Qualifications

• A+ certification preferred.
• 0-2 years related work experience and customer service experience preferred.
• Knowledge of Outlook, MS Office and Active Directory preferred
  
  

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $21.00 to $23.52. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Connect With Us! (https://careers-primehealthcare.icims.com/jobs/211110/it-support-specialist-i/job?mode=apply&apply=yes&in_iframe=1&hashed=-336024306)

FacilityPrime Healthcare Management Inc

LocationUS-CA-Ontario

ID2025-211110

CategoryBusiness Professional

Position TypeFull Time

ShiftDays

Job TypeNon-Exempt

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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