IT Specialist Remote

7Shifts; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

7Shifts is seeking an IT Specialist to ensure a seamless tech experience for our team. Your role includes troubleshooting, system management, and optimizing workflows in a fast-paced SaaS environment. Join us in driving innovation in the restaurant industry while enjoying a collaborative culture.

Benefits

Competitive health benefits

Flexible vacation policy

Lifestyle spending accounts

Parental leave program

Opportunity for professional growth

Access to corporate discounts

Latest Apple technology

Qualifications

• 5+ years of experience with Mac.
• 3+ years experience in SaaS environments.
• Strong written and verbal communication skills.

Responsibilities

• Provide IT support, troubleshoot issues, and minimize downtime.
• Manage IT environment, support onboarding/offboarding.
• Create knowledge base articles for self-service solutions.

Skills

Problem Solving

Communication

Technical Troubleshooting

Team Collaboration

Tools

Jira

G Suite

O365

Slack

Zoom

Atlassian

Jamf Pro

Okta

Job description

7shifts is an all-in-one team management software platform designed for the restaurant industry. We're used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the IT Specialist at 7shifts, you'll play a key role in ensuring our Shifties have a seamless and efficient tech experience. From troubleshooting issues to optimizing systems, you'll help keep operations running smoothly while making sure everyone who interacts with you has a great experience. Reporting to the Director of IT, you'll collaborate across teams to implement smart, scalable solutions that enhance efficiency, security, and workflow. This is a hands-on role where your expertise will directly impact how our team works, keeping everything connected and running effortlessly.

We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What you'll do :

• Provide IT support through our ticketing system (Jira), troubleshooting issues to keep employees productive and minimize downtime
• Support and maintain key software platforms, ensuring smooth daily operations across the company
• Manage and optimize our IT environment, helping to scale systems as the company grows
• Assist with IT projects and proactively find ways to improve workflows and team efficiency
• Support onboarding and offboarding, ensuring a seamless technology experience for new and departing employees
• Create knowledge base (KB) articles to empower employees with self-service solutions and reduce recurring IT issues

What you bring :

• 5+ years of experience working with Mac, helping teams stay productive and solving tech issues before they slow anyone down
• 3+ years in a fast-moving SaaS environment, managing user access and keeping systems secure without getting in the way of work
• Strong written and verbal communication skills—you can break down technical problems in a way that makes sense to everyone
• Hands-on experience with SaaS tools like G Suite, O365, Slack, Zoom, and Atlassian—you know how to keep teams connected and running smoothly
• Experience with Jamf Pro or similar tools to manage and secure Apple devices at scale
• Familiarity with Okta, from setup to implementation, ensuring seamless and secure access for all users

It'd be even cooler if you had :

• Strong scripting skills in Bash, Python, or Perl, making repetitive tasks a thing of the past
• Familiarity with Infrastructure as Code—you get how automation and scalability fit into IT operations

Our commitment to our team members :

• Opportunity : It's an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
• Challenge : We're tackling real problems for restaurant owners and we're just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
• Culture : There's a reason we're one of the best workplaces in North America! We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
• Equity : Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!
• Health and Wellness : Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Flexibility : Our team is intentional around how and where we work—whether that's remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a '90 Day Shift' program that supports our team members in exploring the world
• Support : We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more

We thank you for your interest in joining the 7shifts team! Our privacy policy can be found here.