IT Specialist

GraceMed; Oakville; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Group benefits

Discounts on skincare

Training opportunities

Job summary

GraceMed in Oakville is seeking an IT Coordinator to join the tech team and manage IT assets, upgrades, and integrations across sites. You will support EMR systems, train end users, and collaborate with vendors to deliver reliable technology services.

The role requires a minimum of 3 years in IT support, strong hardware/software interest, and a post-secondary degree in computer science or a related field. On-site work with growth opportunities and a focus on patient care drive the team forward.

Qualifications

• Minimum 3 years of experience in IT support or a related role.
• Passionate about software and hardware with a willingness to learn.
• Post-secondary education in Computer Science or a related field.

Responsibilities

• Maintain inventory of IT assets.
• Plan and execute hardware/software upgrades and replacements.
• Coordinate server, EMR system upgrades, migrations, and integrations.
• Provide end-user training and support for the EMR system.
• Deliver remote/on-site user support across locations.
• Collaborate with external vendors to ensure prompt support.
• Support Microsoft environments: Windows Server, Exchange, SharePoint, Azure.
• Manage network infrastructure: WAN/LAN, routers, firewalls, switches, APs, security.
• Oversee IT projects from planning to implementation and stakeholder engagement.
• Support project teams with scheduling, minutes, and file organization.
• Manage vendor relationships and contracts for cost efficiency.

Skills

IT support

Education

Post-secondary education in Computer Science or related field

Tools

Windows Server

Exchange

SharePoint

Azure

EMR system

Job description

2 days ago Requisition ID: 1142

Salary Range: $45,000.00 To $55,000.00 Annually

Transform Technology: Join GraceMed as an IT Coordinator in Oakville!

Salary Range: $45,000 - 55, 000

GraceMed is a fast-growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the absolute best advice and treatments tailored for each client's individualized needs.

Why Join Our Team:

• Rewards that grow: Competitive compensation and commission rewards. We offer team member group benefits plus discounts on medical-grade skin care and our aesthetic services.
• Strength in harmony: Friendly and collaborative team atmosphere. Work alongside a team of skilled professionals providing a variety of treatments to help our patients achieve exceptional outcomes.
• Learn from the best: Elevate your skills by staying at the forefront of the industry. Access ongoing training and development opportunities.

What you'll do:

You are a key player on the IT team, and you will have a direct impact on the technological groundwork of GraceMed.

Key Responsibilities:

• Maintain inventory of all IT assets.
• Manage and implement hardware software upgrade and replacement.
• Plan and execute computer, server, and EMR system upgrades, migrations, and integrations with other applications.
• Provide training and support to end users on EMR system.
• General day-to-day remote/on-site support to end users at multiple locations.
• Partner with external support vendors to deliver stable and prompt user support.
• Support for Microsoft environments; Windows Server, Exchange, SharePoint, Azure, and others.
• Maintain, manage, and troubleshoot network system; WAN and LAN connectivity, routers, firewalls, switches, access points, and security.
• Remote access solution management and support.
• Drive and execution of IT projects from planning through implementation, overseeing project milestones, deliverables, and stakeholder engagement.
• Provide administrative support to project teams, such as scheduling meetings, taking minutes, and organizing files.
• Manage end-to-end vendor relationships, contracts, performance tracking, and risk mitigation to optimize service quality and cost efficiency.

What you'll bring along:

Our preferred candidate would be someone with a couple of years of experience in a growing environment who is passionate about building and making an impact, who's data driven and prides themselves in their intact delivery.

You are a people person who's solution oriented. An out of the box thinker who thrives in a start-up environment. To be successful in this role you will need:

• A minimum of 3 years of experience in an IT support or relevant position.
• Passionate about software & hardware and openness to learning.
• Experience in a growing environment is highly desirable.
• Understanding of general IT procedures.
• Excellent communication and people skills.
• Aptitude in problem-solving and high attention to details.
• Desire to work as a team with a result driven approach.
• Post-secondary education in Computer Science or related field

This role is posted for a current vacancy at GraceMed.

GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.