IT Solution Support Engineer

Vanderlande; Vancouver; Hybrid; CAD 88,000 - 106,000; Full time

Benefits offered by this job

Hybrid working

40 vacation days

Health budget

Commuting reimbursement

Pension plan

Training programs

On-site health centre

Company restaurant

Job summary

Vanderlande is seeking an IT Solution Support Engineer to oversee High Level Controls (HLC) across airports worldwide. You will ensure the reliable operation of baggage handling software, monitor system stability, diagnose complex incidents, and drive continuous improvement with global teams across engineering, operations and life-cycle services.

This hands-on role requires solid IT fundamentals, strong communication in English, a proactive mindset, and willingness to travel up to 25% to support

Qualifications

• Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline.
• Foundational understanding of software development principles and HLC systems in automated logistics.
• Foundational IT infrastructure knowledge and software development principles.
• Strong affinity with Industrial Automation and logistics processes for HLC systems.
• Knowledge of Linux commands, Oracle PL/SQL, Oracle Databases, Java and Python scripting.

Responsibilities

• Ensure reliable operation and performance of HLC systems deployed at airports.
• Analyse and resolve complex HLC incidents and system issues.
• Lead integration between HLC and interfacing systems and support deployments.
• Collaborate with internal and external stakeholders across global locations.

Skills

Analytical thinking

Proactive mindset

Strong communication

Travel readiness

Education

Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline

Tools

Linux

Oracle PL/SQL

Oracle Databases

Java

Python

Job description

Job Title

IT Solution Support Engineer

Job Description

Do you thrive in high-stakes environments where technology keeps the world moving? Can you solve complex IT challenges, drive innovation, and support mission-critical updates with confidence?

Join us as an IT Solution Support Engineer and become the mastermind behind the seamless operation of our smart IT solutions at airports worldwide. In this role, you'll ensure baggage systems run smoothly, reliably, and efficiently, making a real impact on global travel.

Your position

As a Support Engineer, you are responsible for the support and lifecycle management of Vanderlande’s High Level Controls (HLC) solutions deployed at airports worldwide. The focus is on ensuring the reliable operation and continuous improvement of the software controlling the logistical transport of baggage, including integration with connected subsystems and data-driven solutions.

In this role, you take the lead in maintaining system stability and performance, analysing complex HLC-related issues, and ensuring that the solution behaves as designed within a business‑critical environment. You contribute to integration activities between HLC and interfacing systems, supporting deployments, updates, and changes with minimal disruption to operations.

You work closely with both internal teams and external stakeholders across global locations, acting as a key point of contact for HLC support, troubleshooting, and continuous improvement initiatives.

Department

The Airports IT Services team is part of an IT Delivery group that is active globally in selling, delivering, and servicing our IT Solutions at Airports. You will work closely with other members of the team that are active in Sales, Engineering, Project Management and Life Cycle Services.

Your Tasks And Responsibilities

• Ensure the reliable operation, stability, and performance of High Level Controls (HLC) systems deployed at Airports
• Analyse and resolve complex HLC-related incidents and system issues
• Act as a subject matter expert for HLC, providing advanced troubleshooting and root cause analysis
• Support and contribute to the integration of HLC with connected subsystems and external interfaces
• Assist in deployments, upgrades, patches, and system changes with minimal operational disruption
• Verify and validate system interactions across interconnected platforms
• Identify opportunities to enhance system performance, stability, and efficiency
• Contribute to data-driven improvements and optimization initiatives
• Act as a key point of contact for HLC support across global stakeholders
• Collaborate with internal teams (engineering, operations, development) and external partners/customers
• Communicate effectively on issues, resolutions, and improvement initiatives across international environments

Your profile

• Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline
• Foundational understanding of software development principles and High Level Control (HLC) systems within automated logistics environments
• Foundational understanding of IT infrastructure and software development principles.
• Strong affinity with Industrial Automation and logistic processes, specifically in relation to HLC systems and their interaction with material handling systems
• Knowledge and experience with Linux commands, Oracle PL/SQL, Oracle Databases, Java code and Python scripting is a pre.
• A results-driven professional with a proactive mindset.
• Strong analytical skills and a constructive, critical approach to solving complex HLC and integration issues
• Proactive, pragmatic and hands‑on attitude in supporting live operational systems
• Strong communication skills with good command of the English language.
• Willing to travel up to 25% of the time.

What We Offer

Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey.

Here is what that looks like in practice

• Salary € 4.900 to € 5.900 gross per month on a full-time basis (40 hours per week), excluding an 8% holiday allowance paid out annually. As you grow in the role and deliver results, there is room to move beyond this range.
• 40 vacation days per year (full-time) 20 statutory days plus a flexible budget of 20 more. Plenty of space to rest, travel, and recharge. Accrued pro-rata for part-time.
• Flexible working hours and hybrid working 2 days from home, 3 in the office per week, agreed with your team, so you can work in a way that fits your life.
• €300 Health & Wellbeing budget per year, yours to spend on whatever keeps you at your best.
• Commuting and home working allowances, including full reimbursement of travel by public transport.
• Collective pension scheme and discount on additional health insurance.
• Vanderlande Academy training and development programmes to grow your skills and take your career where you want it to go.
• On-site health centre with gym, physiotherapists, and occupational therapists at our Veghel campus.
• Company restaurant and coffee bar with barista at our Veghel campus.

About Vanderlande

As one of the world's leading providers of tailor‑made and process‑automated solutions, Vanderlande reliably creates the most innovative, effective, and sustainable processes and systems for every individual customer requirement. With over 11,000 employees globally, we support over airports, parcel service providers such as DHL, UPS, and FedEx and global e‑commerce companies like Zalando.