IT Services Management Advisor

Desjardins Group; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Advisor to lead innovative projects and provide expert user support. This role involves managing complex IT applications, server administration, and strategic initiatives that significantly impact the organization. You will collaborate with various stakeholders, making recommendations and guiding decision-making processes. The ideal candidate will have a strong background in IT support, exceptional interpersonal skills, and a strategic mindset. Join this forward-thinking company and contribute to impactful projects while enjoying a competitive salary and comprehensive benefits.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• 6+ years of relevant experience in IT support and project management.
• Extensive knowledge in server administration and user support.

Responsibilities

• Lead specialized development projects impacting the entire organization.
• Advise clients on planning and executing complex IT initiatives.

Skills

Project Management

Server Administration

User Support

Interpersonal Skills

Analytical Skills

Education

Bachelor's degree in a related field

Job description

As a senior IT support advisor, you provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management. You help keep IT equipment up and running, particularly through server administration. You lead development projects and strategic initiatives that are complex and innovative. Your initiatives require extensive knowledge of your specialty area. You make recommendations on the planning and execution of operationally and conceptually complex projects and initiatives that require comprehensive analysis and understanding of the organization and line of business. Coordination is critical, so you interact with stakeholders working in many other fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More specifically, you will be required to :

• Lead specialized development projects, initiatives and activities that significantly impact the entire organization

• Advise your clients and partners to help them position, plan, develop, execute and monitor complex projects and initiatives

• Develop and update policies, standards, models and programs to support your unit’s strategic projects and initiatives

• Identify, analyze and diagnose major issues and make recommendations to decision-making bodies

• Represent your unit before decision-making bodies

• Represent Desjardins’s position when making agreements with external partners and organizations.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of six years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-05-23