IT Services Management Advisor

Desjardins; Montreal West; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company as an IT Services Management Advisor, overseeing application portfolio management and coordinating projects in a growing department. You'll ensure operational IT systems run smoothly and help drive strategic IT decisions. Enjoy competitive salary, flexible vacation, and a robust benefits package.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of six years of relevant experience.
• Experience in continuous improvement in the IT field.

Responsibilities

• Oversee the administrative department’s application portfolio.
• Head up initiatives to update the application portfolio.
• Manage and review service-level agreements.

Skills

Action oriented

Customer Focus

Interpersonal Savvy

Nimble learning

Strategic mindset

Education

Bachelor's degree in a related field

Tools

ITIL

Job description

Join to apply for the IT Services Management Advisor role at Desjardins

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The Specialized Business Services Department is growing rapidly. The department is part of the Omnichannel Capacity and Business Services IT Division, and its main role is to support the IT ecosystem for Desjardins’s specialized business services. We keep operational IT systems up and running on an ongoing basis, help business partners make strategic IT decisions related to expanding operations, among other things, and contribute to upgrading IT systems at Desjardins Group. As an IT Services Management Advisor, you head up application portfolio management for our administrative department and coordinate cross-sector files to help us meet our objectives. More specifically, you will be required to :

1. Oversee the administrative department’s application portfolio in collaboration with the application portfolio managers at each department.
2. Head up initiatives to update the application portfolio.
3. Monitor and oversee service governance modernization.
4. Supervise and coordinate application portfolio managers at the administrative department and ensure projects move forward.
5. Manage and review service-level agreements.
6. Prepare and lead alignment meetings for application portfolio managers.
7. Coordinate security postures for applications.
8. Prepare and lead alignment workshops with application portfolio business partners.
9. Coordinate the risk profile exercise.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Experience in continuous improvement in the IT field
• Experience in coordinating files or projects
• Knowledge of French is required
• Knowledge of application segmentation
• Knowledge of ITIL

Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Strategic mindset

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Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Information technology (FG)

Unposting Date

2025-05-23