IT Service Delivery Manager

Apex Group Ltd; Winnipeg; On-site; CAD 110,000 - 120,000; Full time

Job summary

Apex Group Ltd in Winnipeg, Canada, seeks an experienced IT leader to shape technology strategy and ensure robust, secure infrastructure aligned with business goals.

Lead the IT team, manage budgets, oversee security, and drive digital initiatives while collaborating with senior management to deliver reliable systems and exceptional service in a financial services environment.

Qualifications

• Bachelor’s degree in information technology or related field.
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• Proven leadership and project management experience in IT.
• Strong communication and analytical skills.

Responsibilities

• Develop and implement IT strategy aligned with organizational goals.
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Skills

IT leadership

Project Management

Strategic thinking

Communication

API experience

Education

Bachelor’s degree in information technology or related field

Tools

APIs

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities:

• Develop and implement an IT strategy aligned with the organization's goals and objectives.
• Collaborate with senior management to identify IT needs and priorities.
• Create and manage the IT budget, ensuring cost-effective use of resources.
• Stay updated on emerging technologies and trends to recommend innovative solutions.
• Lead and manage the IT team, including hiring, training, and performance evaluation.
• Delegate tasks and responsibilities, ensuring proper workload distribution.
• Foster a positive work environment and promote teamwork and collaboration.
• Provide guidance and support to team members, encouraging their professional growth.
• Oversee the design, implementation, and maintenance of the organization's IT infrastructure.
• Manage network and system administration, ensuring high availability and security.
• Monitor and optimize infrastructure performance, including servers, storage, and network devices.
• Plan for capacity and scalability to meet current and future business needs.
• Evaluate, select, and implement software applications that meet business requirements.
• Coordinate with vendors and stakeholders for software procurement, licensing, and maintenance.
• Ensure software compliance and manage version control and upgrades.
• Troubleshoot application issues and provide technical support to end-users.
• Develop and enforce IT security policies, procedures, and standards.
• Implement measures to safeguard the organization's IT assets and data.
• Conduct regular security audits, vulnerability assessments, and penetration testing.
• Plan and execute disaster recovery and business continuity strategies.
• Plan, execute, and monitor IT projects, ensuring timely delivery and within budget.
• Define project scope, objectives, and deliverables, and manage project resources.
• Coordinate with stakeholders to gather requirements and ensure project alignment with business needs.
• Mitigate project risks and resolve issues to ensure successful project outcomes.
• Evaluate and select vendors and service providers, ensuring quality and cost-effectiveness.
• Negotiate contracts, service level agreements (SLAs), and maintenance agreements.
• Monitor vendor performance and adherence to SLAs.
• Manage relationships with vendors and resolve any contractual or operational issues.
• Provide technical support to end-users, troubleshooting hardware, software, and network issues.
• Develop and deliver training programs to enhance user skills and knowledge.
• Maintain a knowledge base and documentation for IT systems and processes.
• Foster a customer-centric approach to IT support, ensuring prompt and effective resolution of user problems.
• Ensure compliance with regulatory requirements and industry standards.
• Establish and enforce IT governance frameworks, policies, and procedures.
• Conduct internal audits and implement controls to mitigate IT-related risks.
• Stay updated on legal and regulatory changes affecting IT operations.
• Collaborate with business units and stakeholders to understand their IT needs and challenges.
• Communicate IT initiatives, projects, and changes to relevant stakeholders.
• Provide regular updates on IT activities, performance, and upcoming initiatives to senior management.
• Foster effective communication channels to gather feedback and address concerns.

Skills Required:

• Bachelor’s degree in information technology, computer science, software engineering, or a related field.
• 8 to 10+ years’ of proven experience in managing IT infrastructure and services.
• Proficient in computer applications and interface, and IT security.
• Leadership and Project Management skills.
• Financial Services including mutual funds knowledge would be an asset.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Highly organized and detail-oriented.
• Excellent Communication, analytical and problem-solving skills.
• Experience implementing and maintaining APIs would be an asset.
• Flexible working hours.

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have five (5) days in office requirement.

Salary ranges from CAD $110,000.00 – CAD $120,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.