Investor Services Representative

Apex Group Ltd; Winnipeg; On-site; CAD 50,000 - 51,000; Full time

Benefits offered by this job

Five days in office

Job summary

Apex Group Ltd is seeking a detail-oriented Fund Administrator in Winnipeg to handle client relationships and a variety of investment transactions. The role focuses on accuracy, timely responses, and strong collaboration with fund managers and advisors.

The position requires 3+ years in financial services and a degree in Accounting/Finance, with a preference for knowledge of fund administration. On-site work five days a week, with a discretionary bonus based on performance.

Qualifications

• Three years’ experience in the financial services industry.
• Bachelor’s or Associate degree in Accounting/Finance.
• Knowledge of Fund Administration is a plus.
• Strong attention to detail and ability to meet deadlines.
• Excellent written and verbal communication skills.

Responsibilities

• Enhance client relationships with exceptional service.
• Process financial and non-financial investment transactions.
• Respond to phone and email inquiries from Advisors, Dealers, and Fund Managers.
• Analyze complex issues to determine best course of action.
• Produce ad-hoc reports for Fund Managers.
• Manage approval timelines per Fund Administrator requirements.
• Faxing trade rejects and other requests.
• Take on additional duties as assigned.

Skills

Customer service

Financial analysis

Time management

Team collaboration

Attention to detail

Communication skills

Independent work

Education

Accounting/Finance degree

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The Role & Key Responsibilities:

• Enhance client relationships with exceptional customer service
• Processing financial and non-financial investment transactions
• Respond to phone and email inquiries from Advisors, Dealers, and Fund Managers or Fund Administrators in a timely manner
• Analyze complex issues or requests to determine best course of action
• Producing ad-hoc reports for Fund Managers
• Manage approval process and timelines per Fund Administrator requirements
• Faxing trade rejects and other requests
• Other duties as assigned

Skills Required:

• Associate’s or Bachelor’s Degree in Accounting/Finance field preferred
• Knowledge of Fund Administration (Hedge Funds, Mutual Funds, Alternative Products, and back office) is an asset
• Three years’ experience in the Financial Services industry strongly preferred
• Ability to work towards and meet agreed deadlines
• Ability to work independently and also be a strong team contributor
• Highly organized and motivated individual with an acute attention to detail
• Strong analytical and problem-solving skills
• Self-starter who volunteers for new opportunities and projects
• Ability to manage time effectively
• Excellent interpersonal with effective written and verbal communications skills

We pride ourselves in our commitment to fostering a connected and inclusive culture, all our opportunities at Apex have five (5) days in office requirement.

Salary ranges from CAD $50,000.00 – CAD $51,000.00 plus additional discretionary yearly bonus based on corporate and individual's performance. Compensation within this range is dependent on individual's skills, experience and qualifications.