Assistant Vice President - Transfer Agency

Apex Group Ltd; Mississauga; On-site; CAD 90,000 - 95,000; Full time

Job summary

Apex Group Ltd. in Mississauga, Canada, is seeking an experienced Head of Investor Services/Transfer Agency to oversee operations, drive process improvements, and manage client relationships for funds across jurisdictions.

The role emphasizes risk oversight, regulatory compliance, and cross-border coordination. The ideal candidate brings 5+ years of leadership in investor services, deep knowledge of transfer agency systems, AML/KYC, and strong project management capabilities, with a focus on

Qualifications

• Five+ years of proven experience leading an Investor Services/Transfer Agency team for alternative funds at a top-tier institutional fund administrator.
• Deep knowledge of Transfer Agency systems and industry regulations.
• Strong leadership with ability to drive change and manage complex projects.

Responsibilities

• Review controls and procedures across Fund Services on a periodic basis.
• Identify and implement process improvements across the Transfer Agency Department.
• Monitor operational risk and enhance the risk framework.
• Model and analyze operational risk scenarios.
• Build out and train teams.
• Stay updated on regulatory and internal risk changes affecting operations.

Skills

Leadership

AML/KYC

FATCA

Communication

Problem-solving

Project management

Interpersonal skills

Organizational skills

Tools

Paxus

eFront

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Key Responsibilities:

• Review controls and procedures across Fund Services on a periodic basis
• Identify and Implement process improvements/system enhancements across the Transfer Agency Department.
• Monitor operational risk across the Business and assist with the enhancement of the existing operational risk framework
• Operational risk scenario modelling and analysis
• Assist in building out and training the current teams.
• Keep up to date on all Regulatory and internal Risk updates that impact the business ensuring the operations Teams have the necessary knowledge and system’s in place to deal with the updates
• Managing the oversight outsourcing for funds contracted from other jurisdictions Monitoring and enhancing the KRI metrics for the Department
• Managing international client relationships
• Interacting with hedge fund principals and their investors
• Review, understand and have the ability to discuss fund governing documents with staff and clients
• Responsible for all aspects of operations and controls functions: Processing subscriptions, redemptions, transfers and switches.
• Ensure control framework and documented Transfer Agency procedures and policies in line with regulations both locally and globally
• Ensuring Apex Fund Services group policies are adhered to
• Responding to investor and audit related enquiries
• Ensure all regulatory reporting (onshore and offshore) is delivered within the required timeframes
• Providing periodic reports and feedback to senior management
• Participate in presentations for business opportunities from new and existing clients
• Be responsible for change management where required including Ad hoc project management (as required)
• Assisting in the further development of new & existing global client relationships, optimizing service offerings, productivity and profitability

Qualification:

• Five plus years of proven experience managing an Investor Services/Transfer Agency team for alternative funds at a top tier institutional fund administrator
• Detailed knowledge of Transfer Agency systems, preferably Paxus, eFront
• Flexibility
• Up to date AML/KYC knowledge
• Up to date FATCA knowledge
• A very strong understanding of fund legal structures and the fund administration business
• Strong leadership skills with demonstrated ability to drive change
• Demonstrated ability to manage complex projects
• Strong planning, organizational skills and entrepreneurial skills
• Knowledge of accounting, finance and investment concepts
• Strong communication (verbal and written) and problem-solving skills
• Must be able to work with all levels within the organization
• The ability to adapt to changing priorities and varied decision-making scenarios
• An ability and desire to work to tight deadlines
• Good interpersonal skills to develop working relationships with colleagues, clients, other divisions/ offices of the bank and professional intermediaries

Salary ranges from CAD $ 90,000 - $ 95,000 additional market competitive variable uncapped compensation based on performance. Compensation within this range is dependent on individual's skills, experience and qualifications.

Important Location Information:

Please note that Apex Group is currently reviewing its office location strategy in the Greater Toronto Area and may ultimately operate from a single office location, either in Mississauga or within Toronto's downtown financial district.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.