IT Operations Support Engineer

CanDeal; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

CanDeal Group in Toronto is seeking an IT Operations Support Engineer to ensure continual operation of CanDeal’s on-prem and cloud IT infrastructure, services, applications, and processes while meeting compliance requirements. This role also provides second-tier support for escalated issues and assists ETS with new projects.

You will proactively monitor systems, patch, and review logs, collaborating with vendors and internal teams to resolve complex incidents and improve efficiency.

Qualifications

• Bachelor’s degree in computer science, technology or related field.
• Minimum four (4) years of IT project and controls experience.
• CCNA or CompTIA A+ certification desirable; AWS/Azure certs desirable.

Responsibilities

• Monitor, resolve, and expand security and operational incidents as needed.
• Administration and maintenance of network, hardware, software, servers, systems, etc.
• Patching and high availability to ensure performance at all times.
• Collaborate with third party vendors, support, account managers, network engineers.
• Support internal CanDeal applications, services, networks, and products.
• Lead and assist with BCP/DR planning, tests, documentation, and remediation.
• Automate, script, and propose new technologies and processes.

Skills

Troubleshooting

Analytical skills

Communication skills

Organizational skills

Teamwork

After-hours support

Education

Bachelor’s degree in computer science or related field

CCNA or CompTIA A+ certification (desirable)

Cloud certifications (AWS/Azure) desirable

Tools

VMware

Job description

CanDeal Group is a leading provider of electronic marketplaces and data services for Canadian dollar fixed income securities and derivatives. CanDeal’s Markets Division provides access to a deep pool of liquidity for Canadian government, agency, provincial and corporate bonds, as well as money market instruments and interest rate swaps. CanDeal Data & Analytics (DNA) delivers data and analytics products and other services that support business, trading and technology needs for participants in the Canadian capital markets.

CanDeal Group is a growing and entrepreneurial organization with a solid foundation in the Canadian fixed income markets and an ownership group which includes BMO Nesbitt Burns Inc., CIBC World Markets Inc., National Bank Financial Inc., RBC Dominion Securities Inc., Scotia Capital Inc., TD Securities Inc. and TMX Group.

This is an exciting time to join a growing organization led by visionary leaders who are helping to shape their industry’s future.

Job Purpose

Reporting to the Senior Manager of Technology Operation and a part of the TOMS (Technical Operations Management and Support) team, the IT Operations Support Engineer ensures the continual operation of CanDeal’s IT infrastructure (on-prem and cloud), services, applications, and processes while ensuring we meet all compliance and policy requirements. This role also provides second-tier support for any technical issues escalated from the COPS (Client Operation and Support) team and assisting the ETS (Enterprise Technical Services) team with new projects and deliveries when needed.

PRIMARY RESPONSIBILITIES

• Monitor, resolve, and expand security and operational incidents as needed.
• Administration and maintenance of network, hardware, software, servers, systems, etc.
• Performs regular patching of all systems and ensures high availability and acceptable levels of performance at all times.
• Work with third party vendors, support, account managers, network engineers, and specialists to resolve issues that are beyond the internal team’s expertise.
• Support external customers with inhouse CanDeal applications, services, networks, and products.
• Lead and assist with BCP/DR planning, tests, documentation, and remediation.
• Contributes to continuous improvement efforts by automating, scripting/coding, recommending new products, services, technologies, and methodologies as well as new processes/procedures.
• Proactively check and review systems, logs, alerts, notices, advisories, and investigate suspicious events.
• Ensure adherence to IT related and corporate policies and procedures.
• Create/update documentation and provide evidence/documentation to support audits, surveys, and risk/compliance.
• Vendor management and purchasing, budgeting, licensing, and renewals of contacts and maintenance agreements.
• Communicate, monitor, review, and assist with Change Management submissions, meetings, polices and processes.
• Performs other duties, as required.

QUALIFICATIONS

Technical Requirements

• Basic Security (Zero Trust, Hardening, Authorization, Authentication (MFA), PKI/Certificates, etc.)
• Basic VMware (VMs, ESXi, vSphere, vSAN, vCenter, VCF, etc.)
• Basic Hardware (RAID, Partitions, SAN, NAS, Out-of-band management, etc.)

Knowledge, Skills & Abilities

• Proven technology troubleshooting skills and superb analytical skills, with the ability to think “outside the box” to resolve problems.
• Excellent verbal and written communication skills, with the ability to effectively clarify complex technical issues and concepts in a business-friendly manner to various audiences.
• Strong organizational skills, with the abilities to manage multiple deliverables in a demanding, time-sensitive environment, adapt to frequently changing priorities by prioritizing tasks and escalation / communication issues or seek assistance to overcome obstacles.
• Ability to work effectively within a team, as well as independently.
• Must be available for after-hours implementations, testing, and support in a 24x7 technical business environment.
• Working knowledge of the following is an asset: administering/troubleshooting of production desktops/servers; virtualization; cloud; office applications; MDM; ticketing systems; infrastructure monitoring; replication; patching; MFA; and various hardware and networking technologies.

Key Qualities for Success

• Self-motivated and driven.
• Highly attentive to detail and committed to quality.
• Enthusiastic and service oriented.

EDUCATION

• Bachelor’s degree in computer science, technology or related field is required.
• Minimum four (4) years of experience working in IT related projects and controls and processes, preferably in the financial services industry.
• Cisco Certified Network Associate (CCNA) or CompTIA A+ certification is desirable/preferred.
• Cloud (AWS/Azure) certifications are desirable/preferred.

Please inform us if you require any accommodation during the hiring process.